Registration Associate, Part-Time (M, TH, F)

Children's Healthcare of Atlanta Inc.; Brookhaven (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Children’s Healthcare of Atlanta seeks a Patient Access Registrar to support registration, scheduling, and billing activities across multiple locations. You will communicate with patients, families, physicians, and insurers to obtain and verify demographic and financial information and ensure accurate form completion.

The role requires at least 1 year of healthcare or related clerical experience, with a high school diploma or equivalent; a bachelor’s degree may substitute for experience.

Qualifications

• 1 year of experience in healthcare or related clerical, accounting, or customer service roles.
• Bachelor’s degree or equivalent education may be considered in lieu of experience.

Responsibilities

• Communicates with patients, families, physicians, and insurance companies to obtain information and insurance verification.
• Interviews patients to obtain demographic and financial information and ensures forms are completed per regulatory requirements.
• Enters data into registration, billing, and tracking systems to minimize patient wait times.
• Verifies insurance coverage and/or validates authorizations where applicable.
• Schedules patient appointments and coordinates referrals with physician offices.
• Assists with front office duties, including chart creation, filing, and basic billing tasks.
• Maintains patient confidentiality and responds to inquiries from patients and families.

Skills

Healthcare experience

Customer service

Communication skills

Education

High school diploma

Bachelor's degree consideration in lieu of experience

Tools

Registration systems

Insurance verification systems

Medicaid portals

Job description

Work Shift Day

Work Day(s) Monday Shift Start Time 10:00 AM Shift End Time 2:00 PM Worker Sub-Type Regular

Job Description

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Communicates with patients, families, physicians, quality review, clinical staff, and insurance companies to obtain information and insurance verification to ensure quality patient care and payment of hospital accounts.

Collaborates with Appeals department to overturn claims denials.

Provides other registration, clerical, and billing support as required, including scheduling, chart creation, charge entry, scanning, and point-of-service collections.

Available Schedule: Mondays: 10:00 AM - 2:00 PM Thursdays: 4:00 PM – 8:00 PM Fridays: 8:00 AM – 12:00 PM

Experience

1 year of experience in healthcare or related clerical, accounting, or customer service experience. Bachelor’s degree or equivalent education may be considered in lieu of experience.

Preferred Qualifications

College degree 1 year of experience in registration Certified Patient Account Representative (CPAR) or Certified Healthcare Access Associate (CHAA) Experience using patient registration systems, insurance verification systems, and/or Medicaid portals

Education

High school diploma or equivalent

Certification Summary

No professional certifications required

Knowledge, Skills, and Abilities

Understanding of and familiarity with medical terminology

Basic knowledge of Microsoft Windows and Word

Strong verbal/written communication skills

Demonstrated arithmetic and word mathematical problem-solving skills

Excellent customer service skills

Proven ability to multitask and must be willing to work a flexible schedule, including nights, weekends, and holidays

Ability to travel as needed to support multiple locations or different departments

Ability to uphold highest level of customer service while covering any location

Job Responsibilities

Communicates with patients, families, physicians, clinical staff, and insurance companies to obtain information and insurance verification to ensure quality patient care and payment of hospital accounts.

Interviews patients and families to obtain complete and accurate demographic and financial information and ensures all necessary questionnaires and forms are completed according to pre-determined requirements by government or regulatory agencies.

Enters data into system for registration, billing, patient tracking, charge capture, and reconciliation in a fast, efficient way to minimize patient wait times.

Verifies insurance coverage and/or validates authorizations if applicable.

Explains regulatory financial requirements to patient or responsible party and collects/posts deposits or deductible amounts as required (for outside clinics, could include ensuring that referring physicians have obtained prior insurance authorization as needed and rescheduling appointments if necessary).

Assists Patient Accounting by capturing accurate and compliant data elements to produce clean claims, preventing denials and delayed payments.

Serves as liaison between patient and department staff by informing patients and families of procedures and delays, answering questions, offering assistance, relaying messages, and other services that patients and families may require.

Escalates immediate needs to appropriate leaders and/or clinical team members.

Ensures wait time communication occurs by updating schedulers and patient information tools as appropriate.

Initiates and executes daily medical record maintenance while maintaining patient confidentiality, including creation of patient charts, filing encounter-specific paperwork, and maintaining correspondence via mailing/faxing with patient’s primary care provider and/or specialists as necessary.

Provides release of medical information as required.

May initiate and perform administrative duties to ensure efficient daily business operations, including participating in the office/department opening and closing procedures, assisting with maintaining, ordering, and restocking front office supplies, and receiving and distributing mail.

Schedules patient appointments when needed, including referral from faxes, phones, or other instructions and contacts physician offices to resolve discrepancies.

Coordinates all aspects of scheduling including procedures, provider visits, and use of resources.

Attends and participates in department meetings according to department standards and may serve on committees representing the department, which could include multi-disciplinary quality and service improvement teams.

Assists Supervisor and/or Manager by being available to teammates, acting as a resource to help complete complicated/complex tasks, on the job training to team, and seeking out opportunities to become actively involved in staff workflow and development.

Prescreens doctor’s orders (scripts) received for new patients to ensure completeness/appropriateness of scheduled appointment (clinic setting).

May prepare case review materials for court preparation for forensic interviewers and providers (clinic setting/Center for Safe and Healthy Children).

Coordinates subpoena process between court system, Child Protection Center, and legal department and facilitates billing process for expert testimony in court cases (clinic setting/Center for Safe and Healthy Children).

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1605 Chantilly Dr NE

Job Family

Patient Access

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthy tomorrow. With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report. Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.

We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow.