Front Office Associate

Foundation Academies; Trenton (AL); On-site; USD 45,000 - 68,000; Full time

Benefits offered by this job

Merit-based pay increases

403b retirement plan with 25% matching

Financial wellness advising

Disability benefits (Aflac)

Professional development and coaching

T-Mobile smartphone plan

Windows laptop provided

Team-building activities

Paid sick days

Paid holidays

Job summary

Foundation Academies in Trenton, NJ seeks a Front Office Associate to be the face of the school and support scholars, families, staff, and visitors. You will manage front office operations, attendance systems, family communications, and campus processes to ensure a welcoming, organized environment.

The role emphasizes exceptional customer service, confidentiality, and collaboration with the Campus Operations Associate to keep daily operations running smoothly and to enhance the school community.

Qualifications

• Experience in front office or school operations is preferred.
• Strong organizational and communication skills.
• Proficiency with Microsoft Office and Google Workspace; Alma SIS experience is a plus.

Responsibilities

• Serve as a primary point of contact for families, scholars, staff, and visitors, creating a welcoming front office experience.
• Manage daily attendance processes, including verification, updates, Corrections, and documentation in Alma SIS.
• Respond to family inquiries in a timely, professional manner.
• Support visitor management, scholar sign-ins/dismissals, and front office operations during the school day.
• Maintain accurate, confidential student records and attendance documentation.
• Assist with enrollment, onboarding, records collection, and administrative processes.
• Coordinate communication between families, staff, and school leadership to share information effectively.
• Distribute school communications, reminders, forms, and announcements to families and stakeholders.
• Support attendance intervention by tracking trends and escalating concerns.
• Prepare reports, maintain office systems, and ensure audit-ready documentation.
• Assist with event planning and execution (parent conferences, testing days, enrollment events, school celebrations).
• Operate office equipment and provide general administrative support for efficient campus operations.
• Uphold professionalism, responsiveness, and confidentiality while supporting Foundation Academies.

Skills

Front office

Customer service

Microsoft Office

Google Workspace

Attendance systems

Communication

Record keeping

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

Alma SIS

Job description

7:30 a.m. - 4:15 p.m (evenings/weekends as needed for events)

What is the opportunity?

$45,000-$67,500

As the Front Office Associate, you will be the face of the school and a key partner in creating an exceptional experience for scholars, families, staff, and visitors. In this role, you will manage front office operations, oversee attendance systems, support family communication, and help ensure the campus runs smoothly each day. Working closely with the Campus Operations Associate, you will play a critical role in building strong relationships, maintaining organized systems, and creating a welcoming environment where every family feels informed, supported, and connected to our school community. This is an ideal opportunity for a highly organized, service-oriented professional who thrives in a fast-paced environment and is passionate about supporting scholar success through operational excellence.

What is in it for you?

• Merit-based pay increases annually
• Tax-deferred 403b retirement account with 25% matching up to a certain amount
• Free financial wellness advising through our Financial Advisor Service
• Optional short or long-term disability benefits through Aflac
• Regular strategic professional development and coaching
• Smartphone and fully paid wireless plan through T-Mobile
• Windows-based laptop
• Regular team-building activities and outings
• 10 sick days and 3 personal days that roll over annually
• 30 paid holiday observances
• A rewarding career that positively impacts the lives of our amazing students

What will you be doing?

• Serve as a primary point of contact for families, scholars, staff, and visitors, creating a welcoming and professional front office experience.
• Manage daily attendance processes, including attendance verification, updates, corrections, and documentation within Alma SIS.
• Respond to family inquiries and requests in a timely, professional, and customer-focused manner.
• Support visitor management, scholar sign-ins and dismissals, and front office operations throughout the school day.
• Maintain accurate, organized, and confidential student records and attendance documentation.
• Assist with enrollment, onboarding, records collection, filing, and administrative processes.
• Coordinate communication between families, staff, and school leadership to ensure information is shared effectively.
• Distribute school communications, reminders, forms, and announcements to families and stakeholders.
• Support attendance intervention efforts by tracking attendance trends and escalating concerns as appropriate.
• Prepare reports, maintain office systems, and ensure operational documentation remains organized and audit-ready.
• Assist with operational planning and execution for school events, including parent conferences, testing days, enrollment events, and school celebrations.
• Operate office equipment and provide general administrative support to ensure efficient daily campus operations.
• Maintain professionalism, responsiveness, and confidentiality in all interactions while supporting Foundation Academies' commitment to exceptional family service.

What do we require from you?

• High school diploma required; associate's or bachelor's degree preferred.
• 1-3 years of experience in administrative support, customer service, school operations, or front office roles preferred.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills.
• Demonstrated commitment to providing exceptional customer service and building positive relationships with families, scholars, and staff.
• Ability to maintain professionalism, discretion, and composure in a fast-paced school environment.
• Experience handling confidential information with a high level of accuracy and integrity.
• Strong attention to detail and commitment to maintaining accurate records and documentation.
• Proficiency with Microsoft Office and Google Workspace; experience with student information systems (Alma preferred) is a plus.
• Ability to work collaboratively, solve problems proactively, and follow through on responsibilities with minimal supervision.
• Commitment to embodying Foundation Academies' core values of Love, Accountability, Support, and Trust (L.A.S.T.).

Want to join our FAmily?

We are Foundation Academies: Trenton, New Jersey’s largest and highest-ranking K-12 free public charter school serving more than 1,000 scholars across three schools on two campuses. Our mission is to ensure that all of our students secure the academic knowledge and skills to prepare them for the nation’s finest colleges, and to instill in them the core values of caring, respect, responsibility, and honesty. We admit students by lottery, irrespective of gender, race, household income, or academic ability.

Our team of experienced and mission-driven urban educators values growth mindsets, lifelong learners, and individuals who believe that every child deserves an excellent education. We hold ourselves, our students, and our city to high standards because that’s what our families deserve.

We are conveniently located a quick car ride to downtown Princeton, a 45-minute SEPTA ride to Philly’s Center City, and a hop on the NJ Transit Express to New York City.

Equal Employment Opportunity Statement

Foundation Academies is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. Foundation Academies prohibits unlawful discrimination based on race, color, creed, gender, gender identity, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. All such discrimination is unlawful and prohibited by Foundation Academies. It is also our policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.