Front Office Associate

Nystrom & Associates Ltd in; La Crosse (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a Front Office Associate to be the welcoming face of their mental health services. This role involves interacting with patients, managing appointments, and providing essential support to mental health professionals. You'll play a crucial role in ensuring a positive experience for clients facing personal challenges. With a commitment to empathy and professionalism, this position offers the chance to make a real difference in the community. Join a supportive team dedicated to helping individuals navigate their mental health journeys and enjoy a range of comprehensive benefits including medical insurance, paid time off, and opportunities for professional growth.

Benefits

Medical & Dental Insurance

Paid Time Off (PTO)

401(k) with Employer Matching

Tuition Discounts at Partner Schools

Employee Assistance Program

Free Term Life Insurance

Qualifications

• Strong communication and interpersonal skills are essential.
• Ability to manage stress and handle confidential information appropriately.

Responsibilities

• Interact warmly with patients and visitors, answering inquiries promptly.
• Check-in patients, verify information, and collect payments.
• Coordinate appointments and maintain an organized front desk.

Skills

Communication Skills

Interpersonal Skills

Stress Management

Empathy

Education

High School Diploma

Associate's Degree

Job description

Front Office Associate (Administrative)

As a Front Office Associate, you will be the first point of contact, answering phones, greeting clients, registering and scheduling clients, collecting co-pays, and acting as a liaison between our mental health professionals and patients. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family, or psychological problems. You will play an important role by actively listening to patients' needs and showing empathy.

Nystrom & Associates is a team of mental health professionals specializing in psychiatric evaluations, clinical social work, and family therapy. Since 1991, we have offered services including an intensive outpatient substance use disorder program, psychological testing, and behavioral health and medication management.

Hours

(Must be able to work one of the following shifts):

• Monday - Thursday 10:30AM - 7:00PM
• Friday 8:30AM - 5:00PM

Eligible shift differential for hours worked past 6PM.

Job Duties

1. Interact with all patients and visitors with warmth and professionalism.
2. Answer inbound and make outbound calls, respond to inquiries promptly and courteously, providing accurate information or triaging as appropriate.
3. Check-in patients for appointments, verify demographic information, provide paperwork, and collect payments.
4. Coordinate care by scheduling patient appointments and collaborating with providers using multiple computer systems.
5. Maintain a clean and organized front desk and waiting area, managing paperwork, supplies, and amenities.
6. Handle patient concerns and crises with empathy, collaborating with leadership to resolve issues.
7. Participate in administrative tasks such as electronic filing, scanning, faxing, and mailing.
8. Attend mandatory meetings and training sessions.
9. Perform other duties as assigned.

Qualifications include strong communication and interpersonal skills, the ability to manage stress, and handling confidential information appropriately.

Benefits

Nystrom & Associates offers comprehensive benefits, including:

• Medical & Dental insurance
• Paid Time Off (PTO)
• Paid Holidays (Nystrom observes 5-7 holidays per year)
• Opportunities for professional growth and advancement
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• 401(k) with employer matching
• Supplemental insurances such as short-term disability, cancer, and accident insurance
• Employee Assistance Program
• Free Term Life Insurance
• Tuition discounts at partner schools:

• St. Mary's University - 10%
• University of Northwestern - St. Paul - 10% for select programs
• Bethel University - $400 scholarship per term for select programs
• Capella University - 10% tuition discount plus perks
• Adler Graduate School - 10% tuition reduction