Front Office Associate

The Florida Panthers; Florida; Presencial; USD 17.000 - 22.000; A tiempo parcial

Descripción de la vacante

The Florida Panthers invite applications for an entry-level Front Office Associate at the Panthers IceDen in Florida. This part-time role emphasizes friendly, professional customer interactions and meticulous attention to detail, handling registrations, payments, and inquiries with colleagues across departments.

Ideal candidates will be comfortable in a fast-paced setting, adept with Word, Excel, and PowerPoint, and able to support birthday parties, camps, and events while upholding the club’s

Formación

• Must have strong communication skills and be detail oriented.
• Excellent customer service abilities are required.
• Proficient with Microsoft Word, Excel, and PowerPoint.
• Ability to handle fast-paced environments and multitask.

Responsabilidades

• Facilitate customer registration using the point-of-sale system for programs and events.
• Process payments and cash out the register at end of shift.
• Answer incoming phone calls and transfer messages as needed.
• Operate office equipment and be proficient with Microsoft Office tools.
• Assist management with booking events and interact with customers about programs and events.

Conocimientos

Communication

Detail orientation

Customer service

Microsoft Word

Microsoft Excel

PowerPoint

Herramientas

Microsoft Word

Microsoft Excel

PowerPoint

Descripción del empleo

Job Title: Front Office Associate
Reports to: Assistant General Manager

POSTION SUMMARY:

This is an entry-level position within the front office at the Panthers IceDen. The ideal candidate will have a friendly and outgoing personality while also being very detail orientated and possessing strong customer service skills. They should be responsible, very professional and able to handle complicated situations and a variety of personalities.

Responsibilities

• Facilitate customer registration by using the point-of-sale system to register and take payments for figure skating programs, hockey leagues, private lessons, public skating, birthday parties, etc.,
• Process cash/credit card payments and cash out the register at the end of each shift.
• Answer in-coming phone calls. Be able to answer any questions a caller may have, transfer them to another department as needed, and take & distribute accurate messages.
• Operate office electronics including photocopiers/scanners, Point of Sale system, voice mail systems and personal computers. Must be proficient with Microsoft Word, Excel, and PowerPoint.
• Assist upper management with booking birthday parties and camp field trips.
• Interact with customers to provide information about upcoming programs, camps, and events.

Qualifications

• Must be at least 17 years of age.
• Must have strong communication skills, be detailed and possess excellent problem-solving skills.
• Must be proficient with Microsoft Word, Excel, and PowerPoint.
• Must be able to handle fast pace environments and multiple tasks at once.

Position Requirements/Specifications

• Part-time position.
• Must be able to work early mornings, late nights, weekends, and holidays.

At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in The Florida Panthers’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.