FRONT OFFICE ASSOCIATE

StrideCare; McAllen (TX); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Equal opportunity employer

Professional development

Résumé du poste

StrideCare is seeking a professional and courteous Front Office Associate to support outpatient patient care. You will greet patients, register new and existing records, verify insurance, schedule appointments, and handle daily financial transactions.

You will work closely with clinicians and staff, maintain organized front desk operations, protect patient confidentiality, and participate in cross-training across clinic functions. Strong communication and MS Office/EHR proficiency are essential.

Qualifications

• High School Diploma required.
• Customer service experience in healthcare preferred.
• Minimum 2 years as front office associate/receptionist in a physician's office or hospital.
• Working knowledge of medical terminology and health care insurance.
• Working knowledge of MS Office (MS Word, Excel, Outlook).

Responsabilités

• Greet and welcome patients with a positive attitude.
• Register new patients, update records, and verify insurance authorization.
• Schedule and confirm appointments to optimize clinic flow.
• Answer calls and assist patients with inquiries.
• Collect co-pays, co-insurance, deductibles, or balances; reconcile daily payments.
• Maintain front desk organization and coordinate with medical staff.
• Protect patient confidentiality and assist with reports for marketing or communications.
• Cross-train across clinic functions and provide coverage for other clinics.
• Collaborate with team members across clinics to maintain a cohesive environment.
• Engage in continuous learning to enhance clinic efficiency.

Connaissances

Interpersonal communication

Time management

Attention to detail

Cleanliness and protocols

Athena EHR proficiency

Formation

High School Diploma

Healthcare customer service experience

Front office experience (physician's office or hospital)

Medical terminology knowledge

MS Office knowledge

Outils

Athena EHR

MS Office (Word, Excel, Outlook)

Description du poste

Job Summary

Professional and courteous Front Office Associate with a commitment to providing exceptional patient care in an outpatient setting. Adept at performing a wide range of administrative tasks to support healthcare delivery. Possesses strong communication skills to interact with patients, healthcare professionals, and administrative staff. Committed to maintaining a patient-centric focus while ensuring the smooth operation of daily clinic activities.

Job Type

Full-time

Supervisory Responsibilities

N/A

Essential Duties / Responsibilities

• Greet and welcome patients with a positive and friendly attitude.
• Conduct chart preparations, register new patients, update existing patient records, and verify insurance authorization.
• Schedule and confirm patient appointments, ensuring efficient use of appointment slots.
• Answer phone calls and assist patients with inquiries, directing calls to the appropriate staff.
• Collect co-pays, co-insurance, deductibles, or outstanding balances from patients. Prepare payment plans as needed. Reconcile payments at the end of the day and prepare/upload necessary documents.
• Maintain a neat and organized front desk area.
• Coordinate with medical staff to ensure a smooth patient flow.
• Handle sensitive patient information confidentially.
• Assist with administrative tasks as needed, including generating reports for marketing or patient communication.
• Actively engage in cross-training initiatives to acquire proficiency in various clinic functions.
• Provide coverage for other clinics as needed, demonstrating adaptability and teamwork.
• Collaborate with team members across clinics to maintain a cohesive and supportive work environment.
• Embrace opportunities for continuous learning and skill development to enhance overall clinic efficiency.
• Other duties as assigned.

Required Skills / Abilities

• Interpersonal skills, including effective communication with patients, families, and other members of the healthcare team.
• Time management skills.
• Cleanliness and adherence to protocols.
• Attention to detail.
• Proficient use of Athena EHR or a similar Electronic Health Record (EHR) system.

Education And Experience

• High School Diploma.
• Customer service experience, preferably in a healthcare-related setting.
• Minimum of 2 years of experience as a front office associate/receptionist in a physician's office or hospital.
• Working knowledge of medical terminology and health care insurance.
• Working knowledge of MS Office (MS Word, Excel, and Outlook)
• StrideCare is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. We encourage applications from candidates of all backgrounds and experiences.

Requirements

• Involves sitting, standing, and walking for extended periods of time.
• Full range of body motion, including reaching, bending, and stretching.
• The ability to lift and carry moderately heavy items, such as boxes of documents or supplies.
• Good manual and finger dexterity.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.