Front Office Associate

Forteortho; Carmel, Northern (IN, KY); Hybrid; USD 31,000 - 46,000; Full time

Job summary

Forté Sports Medicine and Orthopedics is seeking a friendly, patient-focused Front Desk Associate for our Carmel, IN clinic. The role supports daily administrative tasks in a fast-paced medical office, including greeting patients, check-in/out, collecting co-pays, and data entry in the practice management system.

Ideal candidates will have a High School Diploma (Associates in healthcare preferred), strong customer service skills, and the ability to multitask while maintaining professionalism and

Qualifications

• High School Diploma or equivalent required; associates degree in healthcare preferred.
• Strong customer service and communication skills; ability to work in a fast-paced clinic.
• Proficiency with data entry and basic computer systems; attention to detail.

Responsibilities

• Greet patients and visitors in a welcoming, professional manner.
• Register patients; check in/check out; collect co-pays and verify referrals.
• Enter data into the practice management system and coordinate with staff.
• Prepare batches and reconcile patient payments; assist with administrative tasks as needed.

Skills

Customer service

Verbal communication

Data entry

Multitasking

Education

High School Diploma

Associates degree in healthcare (preferred)

Tools

Practice management software

Job description

Job DetailsJob Location: Carmel, IN 46032Position Type: Full-Time/Part-TimeOrganization Overview

Forté Sports Medicine and Orthopedics is consistently recognized as a leader in the field of sports medicine and orthopedics within the midwest. Forté has been providing exceptional care to athletes and active people of all ages for over 40 years and pride ourselves in how we deliver that care.

We are a destination employment location for dedicated health care workers who are looking to advance their careers in their chosen profession. If you are seeking a setting that not only allows, but fosters professional growth and development while working with a team of outstanding, committed and like-minded leaders in this niche’ of health care, then you should consider Forté Sports Medicine - “The best place to get care AND the best place to give care!”

Summary / Objective

Forté Sports Medicine and Orthopedics is seeking a full-time professional, friendly, customer-focused and dependable front desk associate member to join our busy clinic located in Carmel, IN. This position serves in a critical support role and is responsible for a wide variety of administrative duties.

Essential Functions

• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
• Greet patients and visitors in a welcoming and caring manner
• Provide directions, answers questions, and meet a variety of customer service needs
• Demonstrate excellent customer service skills and consistently represent the organization in a positive and highly professional manner
• Register patients, check in/check out, accurately collect co-pays, obtain patient referral information, send/receive fax information as needed
• Data entry into the practice management software program(s)
• Maintain excellent working relationship with all physicians, rehab providers, management, staff of internal and external departments
• Prepare batches and reconcile patient payments

Competencies (Knowledge/Skills/Abilities)

• Must consistently demonstrate excellent customer services skills, be detail oriented, and be highly organized
• Must have strong verbal and written communication skills, time management, resourcefulness and the ability to anticipate needs of clinic
• Must be adept in technology with a thorough understanding of computer software, browsers and multiple operating systems

Required Education and Experience

• High School Diploma or equivalent, required; Associates degree in healthcare related field, preferred

Travel

• Some travel may be needed on occasion between the office locations (Greenwood, Noblesville, Mooresville, Tipton)

Forté Sports Medicine and Orthopedics is an Equal Opportunity Employer and a drug free workplace

Qualifications