Front Office Assistant - Scheduling & Customer Care

Flood Medics Restoration LLC; Charlotte (NC); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Employee Discount

Competitive Hourly Pay

Supportive Family-Owned Business Envir

Job summary

Flood Medics is seeking a reliable General Office Assistant to join our Charlotte, NC team in-person. You will be the first contact for customers experiencing water damage emergencies and will help coordinate restoration efforts while delivering courteous service.

Responsibilities include answering calls, gathering incident information, scheduling mitigation crews, and handling data entry, filing, and document management to keep operations smooth in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 1–2 years of office, administrative, or customer service experience.
• Strong customer service and problem-solving abilities.
• Proficiency with Microsoft Office (Excel, Outlook).

Responsibilities

• Answer incoming calls and emergency service requests.
• Gather information on water damage incidents and reassure customers.
• Coordinate mitigation crews and scheduling for restoration appointments.
• Perform data entry, filing, scanning, and document management.
• Maintain office organization and assist team members.

Skills

Customer service

Data entry

Microsoft Office

Multitasking

Education

High School Diploma or GED

Tools

Excel

Outlook

Job description

Flood Medics is seeking a reliable General Office Assistant to join our Charlotte, NC team in-person. You will be the first contact for customers experiencing water damage emergencies and will help coordinate restoration efforts while delivering courteous service.

Responsibilities include answering calls, gathering incident information, scheduling mitigation crews, and handling data entry, filing, and document management to keep operations smooth in a fast-paced environment.