Front Office Assistant - Family Practice / Temple Terrace

Florida Medical Clinic; Florida; Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Tuition reimbursement

PSLF

Leadership development

Medical insurance

Dental insurance

Vision insurance

Parental leave

Retirement match

Flexible leave

Pet insurance

Résumé du poste

Florida Medical Clinic in Tampa is seeking a Front Office Assistant to support ambulatory/physician office operations. You will handle patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision of Practice Operations leadership.

This role emphasizes accuracy, professionalism with patients and families, and adherence to policies. The position offers education and lifestyle benefits and opportunities within the Family Practice department.

Qualifications

• High School graduate or equivalent.
• Six months of clerical, office, or customer service experience.

Responsabilités

• Schedule patient appointments according to practice protocols and obtain required pre-certification when needed.
• Obtain accurate patient demographics and insurance information.
• Process requests for medical records per policies.
• Answer phone calls professionally and assist patients.
• Maintain regular, punctual attendance per policy.
• Assist Billing Service as requested.

Connaissances

Customer service

Telephone etiquette

Appointment scheduling

Data entry

Formation

High School diploma

Outils

Microsoft Office

Description du poste

Position Summary

Florida Medical Clinic Orlando Health

Job Title: Front Office Assistant

Schedule Hours: Monday - Friday 8:00am - 5:00pm

Department: Family Practice

Location: 13311 N 56th St. Tampa FL

Position Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.


• Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.


• Financial & Retirement – Up to 5% employer match on retirement contributions.


• Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.


• Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.


• Obtains accurate and complete patient demographic and insurance information.


• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.


• Adheres to assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.


• Demonstrates competence in use of office equipment, technology, and answers telephone calls appropriately.


• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.


• Interacts with patients and families in a professional manner.


• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.


• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.


• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.


• Practices the efficient use of supplies.


• Assists Billing Service as requested.

Qualifications

• High School graduate or equivalent.

• Six (6) months’ experience in a clerical office, or general business, and/or customer service setting