Front Office Assistant - Podiatry

Orlando Health, Inc.; Wesley Chapel (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF eligibility

Leadership development programs

Health insurance

Well-being programs

4 weeks parental leave

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant in the Podiatry department. The role supports ambulatory/physician office operations, including patient registration, phone coverage, scheduling, and referrals, under supervision.

Travel to Dade City and Wesley Chapel is required for site duties. Responsibilities include coordinating appointments, collecting demographics and insurance data, processing medical records requests, and ensuring policy compliance.

Qualifications

• Experience in clerical/office settings or customer service is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to handle multiple tasks and maintain professional demeanor.

Responsibilities

• Schedules patient appointments per practice protocols and obtains necessary pre-certifications.
• Collects accurate patient demographic and insurance information.
• Processes requests for medical records per policies.
• Uses office equipment and technology competently and answers calls professionally.
• Maintains regular attendance in alignment with policy.
• Interacts with patients and families in a courteous manner.
• Assists with billing as needed.

Skills

Customer service

Communication skills

Telephone etiquette

Education

High School diploma or equivalent

Job description

Position Summary

Florida Medical Clinic Orlando Health

Job Title:Front Office Assistant

Full Time: Monday - Friday 7:00 AM - 5:00 PM

Department: Podiatry

Location: The position involves traveling to Dade City & Wesley Chapel

Job Summary:The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth– Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness– Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement– Up to5% employer matchon retirement contributions.
• Work-Life Balance–Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support– Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting