Front Office Assistant: Patient Scheduling & Admin Support

Orlando Health; Orlando (FL); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF

Leadership programs

Health benefits

Flexible leave

Job summary

Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations in a fast-paced environment. Responsibilities include patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision.

This role emphasizes accuracy, courtesy, and adherence to policies while delivering excellent patient experiences across multiple clinics in the Tampa/Wesley Chapel/Zephyrhills area, with standard M-F hours.

Qualifications

• High School graduate or equivalent.
• Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice protocols and patient preferences.
• Obtains accurate and complete patient demographic and insurance information.
• Processes requests for medical records per policies.
• Ensures compliance with Orlando Health policies and value statements.
• Demonstrates competency in use of office equipment and answers telephone calls.
• Contributes to patient satisfaction improvements.
• Interacts with patients and families professionally.
• Maintains regular attendance per policies and standards.
• Maintains compliance with all policies and procedures.

Skills

Customer service

Clerical work

Phone etiquette

Office technology

Education

High school diploma or equivalent

Tools

Office equipment

Job description

Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations in a fast-paced environment. Responsibilities include patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision.

This role emphasizes accuracy, courtesy, and adherence to policies while delivering excellent patient experiences across multiple clinics in the Tampa/Wesley Chapel/Zephyrhills area, with standard M-F hours.