Front Office Assistant

Orlando Health; Wesley Chapel (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations. Responsibilities include patient registration, telephone coverage, appointment scheduling, and referrals under supervision.

Must travel to Tampa, Wesley Chapel, and Zephyrhills as needed. Ideal candidates will have a high school diploma and at least six months of clerical or customer service experience, with strong organizational and communication skills.

Qualifications

• Six (6) months experience in a clerical office, or general business, and/or customer service setting.
• Strong organizational and communication skills.

Responsibilities

• Schedules and coordinates patient appointments per practice guidelines.
• Gathers patient demographic and insurance information.
• Answers phones and directs calls; provides timely referrals.
• Processes requests for medical records per policy.
• Maintains filing and office supplies; supports billing as needed.

Skills

Customer service

Administrative support

Education

High School diploma or equivalent

Job description

Position Summary

Job Title: Front Office Assistant

Full Time: Monday - Friday 8:00 AM to 5:00 PM

Department: PSYCHIATRY

Location: Must be able to travel to Tampa, Welsey Chapel and Zephyrhills.

Job Summary: The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

Education & Career Growth– Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs. Health & Wellness– Comprehensive medical, dental, vision, free virtual visits, and well-being programs. Financial & Retirement– Up to5% employer matchon retirement contributions. Work-Life Balance–Four weeks of paid parental leave, PTO, and flexible leave options. Family & Pet Support– Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting