Front Office Assistant - Orthopedics/Brandon

careers-bayfronthealth; Provo (UT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

Public Service Loan Forgiveness (PSLF)

Health insurance

Paid parental leave

Retirement match (up to 5%)

Flexible leave options

Fertility benefits

Adoption assistance

Pet insurance

Job summary

Orlando Health Jewett Orthopedic Institute is seeking a Front Office Assistant in Brandon, FL. The role supports ambulatory/physician office operations including patient registration, appointment scheduling, and referrals under supervision by Practice Operations/Manager.

The position requires strong clerical skills, customer service experience, and reliable attendance, with a schedule Monday–Friday, 8:00 AM–5:00 PM. Education: high school diploma or equivalent.

Qualifications

• Six (6) months experience in a clerical office, or general business, and/or customer service setting.
• High school diploma or equivalent required.

Responsibilities

• Schedules patient appointments according to practice scheduling protocols and patient preference, including pre-certification/authorization when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records per Orlando Health policies.
• Adheres to Orlando Health policies, OHPE guidance, and value statements.
• Demonstrates competency with office equipment and handles telephone calls professionally.
• Strives to improve overall patient satisfaction and delivers excellent customer service.
• Interacts with patients and families in a professional manner; ensures timely attendance.
• Maintains regular, punctual attendance per policy and applicable laws.
• Maintains compliance with all organizational policies and procedures.

Skills

Customer service

Clerical duties

Telephone etiquette

Attention to detail

Education

High School graduate or equivalent

Job description

Position Summary

Orlando Health Jewett Orthopedic Institute

West Region

Job Title: Front Office Assistant

Full Time: Monday-Friday, 8:00 AM - 5:00 PM.

Department: Orthopedics

Location: Brandon, FL

Job Summary: The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Orlando Health your best place to work?

• Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement – Up to 5% employer match on retirement contributions.
• Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting.