Front Office Assistant

Orlando Health; Orlando (FL); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF

Leadership programs

Health benefits

Flexible leave

Job summary

Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations in a fast-paced environment. Responsibilities include patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision.

This role emphasizes accuracy, courtesy, and adherence to policies while delivering excellent patient experiences across multiple clinics in the Tampa/Wesley Chapel/Zephyrhills area, with standard M-F hours.

Qualifications

• High School graduate or equivalent.
• Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice protocols and patient preferences.
• Obtains accurate and complete patient demographic and insurance information.
• Processes requests for medical records per policies.
• Ensures compliance with Orlando Health policies and value statements.
• Demonstrates competency in use of office equipment and answers telephone calls.
• Contributes to patient satisfaction improvements.
• Interacts with patients and families professionally.
• Maintains regular attendance per policies and standards.
• Maintains compliance with all policies and procedures.

Skills

Customer service

Clerical work

Phone etiquette

Office technology

Education

High school diploma or equivalent

Tools

Office equipment

Job description

Position Summary

Job Title: Front Office Assistant

Full Time: Monday - Friday 8:00 AM to 5:00 PM

Department: PSYCHIATRY

Location: Must be able to travel to Tampa, Welsey Chapel and Zephyrhills.

Job Summary: The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement – Up to 5% employer match on retirement contributions.
• Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting