Front Office Assistant

Florida Medical Clinic; Saint Petersburg (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Florida Medical Clinic in Saint Petersburg is looking for a Front Office Assistant to support daily ambulatory and physician office activities. The role includes managing patient registrations and scheduling appointments, ensuring compliance with practice protocols, and enhancing patient satisfaction.

The ideal candidate should have a high school diploma and at least six months of experience in a clerical setting or customer service. Responsibilities also include handling telephone coverage and maintaining patient records.

Qualifications

• Required experience in a clerical office or general business setting.
• Strong customer service skills.

Responsibilities

• Schedules patient appointments according to protocols.
• Obtains accurate patient demographic and insurance information.
• Processes medical records requests.
• Demonstrates competency in office technology usage.
• Interacts professionally with patients and families.

Skills

Telephone coverage

Appointment scheduling

Patient interaction

Clerical skills

Education

High School graduate or equivalent

Job description

Position Summary

Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting