Front Office Assistant - Orthopedics

OSF HealthCare; Peru (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Office Assistant who will be the face of the office, providing exceptional customer service to patients and their families. This role is crucial in creating a patient-first environment and involves a variety of reception and clerical duties, including scheduling, registration, and communication with insurance companies. The ideal candidate will have a strong background in customer service and be proficient in basic Microsoft applications. Join a dynamic team dedicated to enhancing patient experiences and making a difference in healthcare.

Qualifications

• High School diploma or GED is required.
• Experience in customer service and proficiency in Microsoft applications.

Responsibilities

• Provide exceptional customer service to patients and families.
• Perform reception and clerical duties in a medical office.

Skills

Customer service experience

Typing skills

Filing skills

Telephone skills

Excellent Customer Service skills

Education

High School or GED equivalent

Tools

Microsoft applications

Electronic Medical Records

Job description

Total Rewards

Your life - our Mission

OSF HealthCare is dedicated to providing Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition, and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.14/hour. This is an Hourly position.

Overview

POSITION SUMMARY: The Front Office Assistant provides exceptional customer service throughout their interaction with patients, families, and their support systems. They are the face of the office, and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families, and other external customers over the phone or in person.

Performs a variety of reception and clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff, and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, and appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:

• Education: High School or GED equivalent
• Customer service experience
• Typing, filing, telephone skills
• Basic Microsoft application proficiency
• Excellent Customer Service skills

PREFERRED QUALIFICATIONS:

• Basic knowledge of medical terminology, ICD-10, and CPT codes
• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.