Front Office Assistant - Johnstown, PA

Crossroads-Treatment-Centers; Pennsylvania; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with match

Annual continuing education allowance

Life insurance

Short/Long term disability

Paid parental leave

Mileage reimbursement

Calm subscription

Job summary

Crossroads Treatment Centers is hiring a Front Office Assistant in Pennsylvania to support patient intake, payments, and daily operations at our outpatient clinics. You will guide new patients through the intake process and maintain a courteous, professional atmosphere for all visitors.

Flexible scheduling includes weekend coverage; prior healthcare and office experience is preferred, and any lived addiction experience is considered a plus.

Qualifications

• At minimum, High School Diploma or GED required.
• Customer Service experience in a fast paced environment preferred.
• Experience in healthcare, addiction medicine, office administration preferred.
• Lived Addiction experience is a plus.

Responsibilities

• Check in patients and assist in daily operations with a friendly, professional attitude.
• Receive payments and maintain daily financial records for the site.
• Guide new patients through the intake process to provide an exceptional experience.

Skills

Customer service

Healthcare experience

Office administration

Lived addiction experience

Education

High School Diploma/GED

Job description

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.Day in the Life of a Front Office AssistantResponsible for providing excellent customer service checking in patients, receiving payments, and assisting in daily operations.Maintain friendly, professional attitude towards patients, offer a “white glove” experience.Provide an exceptional experience by guiding new patients through their intake process.Collect urine and saliva samples for patient drug screens as neededMaintains daily financial records and reportsCoordinates with medical and clinical staff to coordinate intakesProvides clerical and logistical supportOversees patient accounts and financial responsibilitiesEducation and Experience requirements:At minimum, High School Diploma or GED required.Customer Service experience in a fast paced environment preferred.Experience in healthcare, addiction medicine, office administration preferred.Lived Addiction experience is a plus.Hours, Schedule, and Travel (if applicable)It is expected that Front Office Assistants have flexibility to support on weekends and if applicable, evenings. Expected hours for this role are 37-40 hours per week. See specific schedule requirements below.Sunday 7:00 AM - 4:00 PMMonday 6:30 AM - 3:30 PMTuesday 6:30 AM - 4:00 PMWednesday 7:30 AM - 4:00 PMThursday 7:00 AM - 3:30 PMFriday 1:00 PM - 7:30 PMEvery other Saturday 7:30 AM - 4:00 PMPosition BenefitsHave a daily impact on many lives.Excellent training if you are new to this field.Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate.Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.Opportunity to save lives everyday!Benefits PackageMedical, Dental, and Vision InsurancePTOVariety of 401K options including a match program with no vesture periodAnnual Continuing Education Allowance (in related field)Life InsuranceShort/Long Term DisabilityPaid maternity/paternity leaveMental Health dayCalm subscription for all employees