Front Office Assistant - Erie, PA

Crossroads-Treatment-Centers; Erie (Erie County); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Mileage reimbursement

401K match

Continuing education allowance

Medical insurance

Dental insurance

Vision insurance

PTO

Job summary

Crossroads Treatment Centers in Erie, PA, is seeking a Front Office Assistant to provide excellent customer service, check in patients, process payments, and support daily operations. You will guide new patients through intake and coordinate with medical staff.

The role requires a friendly, professional attitude and may involve scheduling, data entry, and basic clinical support in a fast-paced outpatient setting. Experience in healthcare is preferred.

Qualifications

• High School Diploma or GED is required.
• Customer Service experience in a fast-paced environment preferred.
• Experience in healthcare or office administration is preferred.
• Lived Addiction experience is a plus.

Responsibilities

• Check in patients and collect payments while maintaining a friendly, professional attitude.
• Guide new patients through the intake process to ensure a smooth experience.
• Collect urine and saliva samples for drug screens as needed.
• Maintain daily financial records and reports; coordinate with medical staff on intakes.
• Provide clerical and logistical support and oversee patient accounts and finances.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma or GED

Job description

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.Day in the Life of a Front Office AssistantResponsible for providing excellent customer service checking in patients, receiving payments, and assisting in daily operations.Maintain friendly, professional attitude towards patients, offer a “white glove” experience.Provide an exceptional experience by guiding new patients through their intake process.Collect urine and saliva samples for patient drug screens as neededMaintains daily financial records and reportsCoordinates with medical and clinical staff to coordinate intakesProvides clerical and logistical supportOversees patient accounts and financial responsibilitiesEducation and Experience requirements:At minimum, High School Diploma or GED required.Customer Service experience in a fast paced environment preferred.Experience in healthcare, addiction medicine, office administration preferred.Lived Addiction experience is a plus.Hours, Schedule, and TravelThe primary locations for this position includes Erie, PA.Candidates must have a flexible work schedule including some weekends.Saturday 8:00 AM - 4:30 PMSunday 7:00 AM - 1:30 PMMonday 7:00 AM - 2:30 PMTuesday 7:30 AM - 3:00 PMWednesday 7:30 AM - 3:00 PMThursday 8:00 AM - 5:30 PMFriday 7:00 AM to 1:00 PMPosition BenefitsHave a daily impact on many lives.Excellent training if you are new to this field.Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate.Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.Opportunity to save lives everyday!Benefits PackageMedical, Dental, and Vision InsurancePTOVariety of 401K options including a match program with no vesture periodAnnual Continuing Education Allowance (in related field)Life InsuranceShort/Long Term DisabilityPaid maternity/paternity leaveMental Health dayCalm subscription for all employees