Front Office Assistant - Jewett Orthopedic Institute, Melbourne

Orlando Health; Orlando (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Orlando Health Jewett Orthopedic Institute is seeking a Front Office Assistant to support ambulatory operations. Responsibilities include patient registration, scheduling, referrals, and assisting with billing as requested.

The role requires a high school diploma or equivalent and about 6 months of clerical or customer service experience. The position emphasizes professionalism, accuracy, and excellent patient interactions in a clinical setting.

Qualifications

• High School graduate or equivalent is required.
• Approximately 6 months of clerical, office, or customer service experience preferred.

Responsibilities

• Schedules patient appointments according to practice protocols and patient preferences.
• Obtains accurate patient demographics and insurance information.
• Processes requests for medical records per Orlando Health policies.
• Ensures compliance with Orlando Health policies and value statements.
• Demonstrates proficiency with office equipment and phone systems.
• Contributes to patient satisfaction and quality assurance activities.
• Maintains punctual attendance in line with policies.
• Complies with regulatory standards and patient rights.

Skills

Customer service

Clerical experience

Education

High School diploma or equivalent

Job description

Position Summary

One of the region’s largest orthopedic and sports medicine providers, Orlando Health Jewett Orthopedic Institute’s world-class team of orthopedic surgeons and sports medicine physicians specialize in conditions and injuries of the spine, hand, upper extremities, foot, ankle and lower extremities, as well as joint replacement, concussions, interventional pain management, bone health and orthopedic trauma.

Front Office Assistant

The Front Office Assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Qualifications

• High School graduate or equivalent.
• Six (6) months experience in a clerical office, or general business, and/or customer service setting

What You Will Do

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.