Front Office Assistant - Internal Medicine - LOL

Orlando Health, Inc.; Land O' Lakes, Northern (FL, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

Public Service Loan Forgiveness (PSLF)

Leadership development programs

Medical health benefits

Dental coverage

Vision coverage

Well-being programs

4 weeks parental leave

Paid time off (PTO)

Adoption assistance

Backup care for children/elders/pets

Pet insurance

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision.

This full-time role, Mon-Fri 8:00 AM–5:00 PM, is located in Land O' Lakes, FL and requires a High School diploma with at least six months of clerical or customer service experience.

Qualifications

• Six months experience in a clerical office or customer service setting.
• High School diploma or equivalent required.
• Able to accurately collect patient demographics and insurance information.

Responsibilities

• Schedules patient appointments according to scheduling protocols and pref/needs.
• Obtains accurate patient demographics and insurance information.
• Processes requests for medical records per policy.
• Adheres to Orlando Health policies and value statements.
• Demonstrates competency with office equipment and phone etiquette.
• Contributes to patient satisfaction and quality of care.

Skills

Customer service

Education

High School graduate or equivalent

Job description

Position Summary

Florida Medical Clinic Orlando Health

Job Title: Front Office Assistant

Full Time: Monday-Friday, 8:00 AM - 5:00 PM.

Department: Internal Medicine

Location: Land O' Lakes, FL

Job Summary: The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement – Up to 5% employer match on retirement contributions.
• Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting