Front Office Assistant II

Bayhealth; Dover (DE); On-site; USD 48,720,000 - 73,010,000; Full time

Benefits offered by this job

Generous Paid Time Off and Paid Holid

Matching 401(k)/403(b) Plans

Excellent Health, Dental, and Vision

Disability and Life Insurance options

On Site Child Care

Educational Reimbursement

Health Care and Dependent Care Flex (F

Voluntary Benefits

Job summary

Bayhealth Medical Center in Delaware is seeking a Front Office Assistant to greet patients, activate files, and guide them through a pre-determined schedule in a physician's office. The role involves handling scheduling, insurance referrals, payments, and patient registration with HIPAA compliance on a daytime shift.

Responsibilities include coordinating patient flow, obtaining authorizations, educating patients about billing, and supporting daily clerical duties to keep the office running

Qualifications

• Education: High School Diploma or GED.
• Experience: One-year clerical, office, and/or customer service experience in a healthcare environment.
• Preferred: Two years clerical, office, and/or customer service experience in a healthcare environment.

Responsibilities

• Perform front desk, receptionist and registration duties while maintaining efficient patient flow.
• Prepare patients for visits and assist with daily operations.
• Schedule surgeries, pre-surgery and day-of-surgery instructions.
• Obtain insurance authorizations/referrals and collect payments.
• Register patients in system and maintain medical records.
• Maintain HIPAA compliance and complete end-of-day reconciliation.

Skills

Customer service

Clerical work

Education

High School Diploma or GED

Job description

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?

Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, a s well as stand -alone Emergency Department in Smyrna and a hybrid E mergency Department and Urgent Care in Milton . We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore . Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Location: Heart and Vascular Institute

Status: Full Time 80 Hours

Shift: Days

SALARY RANGE:16.98 - 25.48 HOURLY

General Summary:

Front Office Assistants greet patients, activate patient files, and move patients through a pre-determined schedule of appointments at a physician's office. They are the first line of communication between a patient and a doctor, whether it's on the phone or in person. They answer questions and provide general information or may direct a patient to a person who can provide the information. Responsible for keeping, updating and maintaining records by getting the appropriate information from both patients and doctors.

Responsibilities:

1. Performs front desk, receptionist and registration duties, while demonstrating the ability to maintain efficient patient flow.
2. Assist the office in all aspects of the daily operation as needed including, but not limited to mentoring for Front Office Assistant I. Prepares the patient to the visit.
3. Ensure timely, efficient, and accurate scheduling of surgery patients by completing patient registration process for surgical patients. Facilitate instructions for pre-surgery and day-of surgery to patients.
4. Obtain insurance authorizations/referrals. Upon patient arrival, initiate proper forms for the medical and financial record. Obtain the patient and/or responsible parties’ signature where necessary. Collects payment for office visit.
5. Registers patient in system. Demonstrates the ability to maintain proper medical records.
6. Informs patients of practice policies regarding billing, insurance, workers compensation and charges.
7. Schedules new patient and established patient follow-up appointments. Coordinates patient appointments with other specialists or departments as directed.
8. Manages clinic schedules.
9. Completes Real Time Eligibility (RTE).
10. Maintains efficient filing and record maintenance system for required business, medical, and The Joint Commission (TJC) licenses/registrations. Follows all HIPAA requirements.
11. Perform general clerical duties as required.
12. Performs check out and end of day reconciliation functions.
13. Keep informed of current insurance authorization/referral procedures.
14. May be cross-trained to medical assistant functions.
15. All other duties as assigned, within the scope and range of job responsibilities.

Required Education, Credential(s) and Experience:

• Education: High School Diploma or GED
  ;
  ;
  
• Credential(s): None Required
  ;
  
• Experience:

  Required: One-year clerical, office, and/or customer service experience in a healthcare environment.
  

  Preferred: Two (2) years clerical, office, and/or customer service experience in a healthcare environment

Preferred Education, Credential(s) and Experience:

• Education: Associate Degree
• Experience:

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