Patient Accounts Specialist

Bayhealth; Dover (DE); On-site; USD 2,517,000 - 3,775,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Health, dental, and vision

Disability and life insurance

On-site child care

Educational reimbursement

FSA / Dependent care

Voluntary benefits

Job summary

Bayhealth Medical Center is seeking a Patient Accounts Specialist to support pre-arrival services and outpatient billing. You will verify insurance authorizations, code diagnoses accurately, and post charges to ensure timely reimbursement, while handling co-pays and financial counseling.

The role includes training Registrars and ensuring smooth front-office operations. The position is full-time at Kent Campus Hospital with day shifts, offering competitive compensation and a robust benefits

Qualifications

• Education: High School Diploma or GED.
• Experience: 2+ years in medical office/insurance clerical work; CPT/ICD-9/ICD-10 coding experience preferred: 3+ years.
• Registration oversight and training duties in front office.
• Insurance verification and pre-authorization processes.
• Charge capture, posting and auditing of charges.
• Denial management and appeals handling.

Responsibilities

• Verify physician authorizations and accurate diagnosis codes; obtain pre-authorization.
• Post technical and professional charges daily in EMR; audit entries within 24 hours.
• Review denials and appeals; track write-offs and resolutions.
• Collect co-pays at time of service and coordinate with Finance.
• Provide oversight to Registrars and assist in onboarding.

Skills

Medical office experience

CPT/ICD coding

Registration oversight

Insurance verification

Co-pays & collections

Charge posting & billing

Education

High School Diploma or GED

Associate Degree in Health Care

Professional coding certifications

Tools

Horizon EMR

Star Denial/Appeals Module

Job description

Patient Accounts Specialist(Job Id 17719)

Location US:DE:Dover

Post Date 10/8/2026

Category Clerical/Administrative Support

Employment Type Employee

Description

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?

Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, a s well as stand -alone Emergency Department in Smyrna and a hybrid E mergency Department and Urgent Care in Milton . We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore . Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Location: Kent Campus Hospital

Status: Full Time 80 Hours

Shift: Days

SALARY RANGE: 18.27 - 27.40 HOURLY

General Summary:

This is a multi-faceted role within Pre-Arrival Services Center (PASC) and outpatient departments. The Specialist is responsible for obtaining and verifying the accuracy of insurance authorizations, the precise recording of diagnosis codes, timely charge posting to support accurate billing, point of service collections, and account reimbursement resolution. Resolves failed medical necessity concerns and billing issues with clinical staff. Identifies patients without adequate insurance coverage and coordinates financial counseling. Performs scheduling and/or place orders for patient testing. Provides oversight, training, cross-coverage and maintains proficiency in the duties of scheduling and front office functions, including registrations necessary for the efficient day-to-day operation of the facility. Screens patients for financial assistance, government, and charitable programs to ensure hospital bill resolution. The Patient Accounts Specialist serves as liaison between customers, insurance carries and the department while maintaining compliance with applicable regulatory requirements.

Responsibilities:

1. Insurance Authorization for Services/Treatmenta) Verify referring Physician authorization of services and ensures all diagnosis codes are accurate and appropriate prior to service delivery; working closely and collaboratively with physician offices.b) Verify pre-authorization or obtains authorization from insurance carrier. Works pro-actively to ensure insurance authorization is obtained prior to rendering services or treatment; or recommends postponement of services if requirements are not met.c) Review insurance coverage information with patient, and obtain Advanced Beneficiary Notice (ABN) from patient if services are not covered.d) Work with clinical staff to assure appropriate charge capture and authorizations are received when services/treatment are altered.Coding
2. Codinga) Ensure all diagnosis codes and charges are accurate according to official CPT and ICD-9/ICD-10 CMS guidelines, meeting all applicable State and Federal laws and regulations.b) Work actively with providers and clinical staff in problem resolution for issues related to diagnosis coding and compliance.
3. Charge Capture/Billinga) Accurately post all technical and professional charges on a daily basis in appropriate hospital information system prior to export (i.e., EMR system, Horizon, etc.)b) Verify charge entries within 24 hours of posting, using defined audit processes and available reports. Follow up all fall out reports (i.e., Failed Bill Report from Star). Collaborate with appropriate clinical staff and manager to resolve. Perform additional charge audits as requested.c) Collaborate with supervisor/manager and Finance Department to resolve account issues as requested within billing cycle and in appropriate hospital information system (i.e., Denial and Appeals Module in Star).
4. Denial Managementa) Review and appropriately follow up on accounts in denial or appeal status; (i.e., Denials and Appeals module in Star; or alternative software.b) Research denied claims, incorrect payments. Processes appeals in a timely manner.c) Ensure all write-offs, denials and appeals are tracked appropriately.
5. Co-pays and Collectionsa) Review insurance coverage for all patients, then determine and notify patient of payment responsibility for co-pays.b) Accurately collect co-pays as required by Bayhealth and the patient’s insurance at the time of service (point-of-service collections).c) Collaborate with supervisor/manager and Finance Department in the Payment Recovery Program.d) Responsible for balancing cash and accounts; process patient credit refunds
6. Registration Oversighta) Provide oversight and assistance to Registrars, providing training and mentoring as needed.b) Assist Registrars in more complicated and complex functionsc) Assist in onboarding of new Registrars; under guidance of supervisor/manager
7. Provide cross-support for front office positionsa) Patient flow – maintain efficient patient flow in the registration and check-in process. Accurately complete reception duties in accordance with policies.b) Registration – accurately complete patient registration processc) Insurance Verification – obtain copies of insurance card when registering patientd) Scheduling – accurately schedules new patients and follow up appointments, following procedures and protocols. Assist patients with referral needs in obtaining additional appointments with specialists, and insurance approval authorization for additional visits.
8. All other duties as assigned within the scope and range of job responsibilities

Required Education, Credential(s) and Experience:

• Education: High School Diploma or GED
  ;
  ;
  
• Credential(s):
• Experience: Required: 2 years of medical office/ insurance clerical experience; prior experience with CPT and ICD-9/ICD-10 coding Preferred: 3+ years of medical office/ insurance experience, with administrative billing functions, health information systems. Specialized training in accounting principles, medical coding, medical terminology

Preferred Education, Credential(s) and Experience:

• Education: Associate Degree Health Care
• Credential(s): Certified Professional Coder Certified Billing and Coding Specialist Certified Healthcare Access Associate Certified Coding Specialist

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