Front Office Assistant I

Bayhealth; Dover (DE); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Generous Paid Time Off and Holidays

Matching 401(k)/403(b) Plans

Excellent Health, Dental, and Vision

Disability and Life Insurance options

On Site Child Care

Educational Reimbursement

Health Care and Dependent Care Flex FS

Voluntary Benefits including Critical…

Job summary

Bayhealth Medical Center in Delaware seeks a Front Office Assistant for General Surgery. This full-time, 80-hour per two-week schedule covers day shifts. The role involves greeting patients, activating files, and guiding them through appointments with physicians.

The salary range is $17.83–$26.75 per hour, with a comprehensive benefits package. Responsibilities include front desk and registration duties, obtaining authorizations, collecting payments, and ensuring accurate records.

Qualifications

• Six months clerical, office, and/or customer service experience.
• Preferred: One year clerical, office, and/or customer service experience.
• Education: High School Diploma or GED.

Responsibilities

• Performs front desk, receptionist and registration duties, maintaining efficient patient flow.
• Prepares the patient for the visit.
• Obtains insurance authorizations/referrals and collects payments for office visits.
• Registers patient in the system and maintains medical records.
• Informs patients of billing, insurance and charge policies.
• Schedules new and established patient follow-ups and coordinates with other departments.
• Completes Real Time Eligibility (RTE).
• Maintains filing and records for licenses/registrations and HIPAA compliance.
• Performs general clerical duties as required.
• Performs checkout and end-of-day reconciliation functions.
• Keeps informed of current insurance and referral procedures.
• Assists with other duties as assigned within scope.

Skills

Customer service

Telephone etiquette

Data entry

Education

High School Diploma or GED

Associate Degree (preferred)

Job description

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?

Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, a s well as stand -alone Emergency Department in Smyrna and a hybrid E mergency Department and Urgent Care in Milton . We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore . Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Location: General Surgery

Status: Full Time 80 Hours

Shift: Days

SALARY RANGE:17.83 - 26.75 HOURLY

General Summary:

Front Office Assistants greet patients, activate patient files, and move patients through a pre-determined schedule of appointments at a physician's office. They are the first line of communication between a patient and a doctor, whether it's on the phone or in person. They answer questions and provide general information or may direct a patient to a person who can provide the information. Responsible for keeping, updating and maintaining records by getting the appropriate information from both patients and doctors.

Responsibilities:

• 1. Performs front desk, receptionist and registration duties, while demonstrating the ability to maintain efficient patient flow.
• 2. Prepares the patient to the visit.
• 3. Obtain insurance authorizations/referrals. Upon patient arrival, initiate proper forms for the medical and financial record. Obtain the patient and/or responsible parties’ signature where necessary. Collects payment for office visit.
• 4. Registers patient in system. Demonstrates the ability to maintain proper medical records.
• 5. Informs patients of practice policies regarding billing, insurance, workers compensation and charges.
• 6. Schedules new patient and established patient follow-up appointments. Coordinates patient appointments with other specialists or departments as directed.
• 7. Complete Real Time Eligibility (RTE).
• 8. Maintains efficient filing and record maintenance system for required business, medical, and The Joint Commission (TJC) licenses/registrations. Follows all HIPAA requirements.
• 9. Perform general clerical duties as required.
• 10. Performs check out and end of day reconciliation functions.
• 11. Keep informed of current insurance authorization/referral procedures.
• 12. All other duties as assigned within the scope and range of job responsibilities

Required Education, Credential(s) and Experience:

• Education: High School Diploma or GED
  ;
  ;
  
• Credential(s): None Required
• Experience:

  Required: Six months clerical, office, and/or customer service experience.

  Preferred:One (1) years clerical, office, and/or customer services experience.

Preferred Education, Credential(s) and Experience:

• Education: Associate Degree
• Experience:

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