Service Line Registrar

Bayhealth; Milford (DE); Sur place; USD 25 000 - 37 000; Plein temps

Avantages offerts par ce poste

PTO

401(k) match

Health insurance

Dental & Vision

Disability insurance

On-site child care

Educational reimbursement

FSA

Résumé du poste

Bayhealth Sussex Campus is seeking a Registrar to accurately collect demographic and financial information, ensuring compliance with CMS, Joint Commission, HIPAA and EMTALA. The role requires coordination with patients, guarantors, and staff, and involves testing orders and coding responsibilities.

The position is full-time (80 hours) with a daytime shift, located at Sussex Campus Hospital. Salary range is $17.83–$26.75 hourly, with comprehensive benefits package for eligible positions.

Qualifications

• Must have high school diploma or GED.
• One year of customer service experience required; preferred in a medical office setting.
• Associate degree or related field preferred.
• Certified Healthcare Access Associate credential preferred.

Responsabilités

• Identifies the patient using two factor identification.
• Completes registration accurately and promptly; verifies demographic and insurance information.
• Ensures pre-authorizations are obtained prior to service when applicable.
• Ensures all diagnosis and procedure codes are entered correctly.
• Performs point of service collections and discusses payments with patients.
• Schedules appointments and assists patients with referrals and approvals.
• Manages patient flow and reception duties.
• Completes reschedule, new patient referral, and outgoing referrals work queues.
• Performs other duties as assigned within scope of responsibilities.

Formation

High School Diploma or GED

Associate Degree

Certified Healthcare Access Associate

Description du poste

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?

Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, a s well as stand -alone Emergency Department in Smyrna and a hybrid E mergency Department and Urgent Care in Milton . We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore . Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Location: Sussex Campus Hospital

Status: Full Time 80 Hours

Shift: Days

Salary Range: 17.83 - 26.75 HOURLY

General Summary

The Registrar collects accurate demographic and financial information critical to the success of the hospital’s reimbursement, while maintaining compliance with applicable regulatory requirements including, but not limited to: CMS, Joint Commission, HIPAA and EMTALA. Must have working knowledge of medical insurance and be able to articulate information in a clear and informative manner to patients, guarantors, family members, clinical staff, other hospital personnel and physicians. Orders tests and assigns the preliminary procedure codes. May also assist the supervisor with reports and other designated projects or assignments. EMTALA = Emergency Medical Treatment & Labor Act

Responsibilities

1. Identifies the patient using two factor identification. Complies with EMTALA regulation when creating the quick registration account.
2. Timely and precise completion of each registration, following all department processes and procedures. Must verify that all demographic and insurance information is accurate; utilizes Epic, payer websites or telephone for insurance verification. Completes assigned work queues to resolve errors and communicates error trends to management. Obtain current copies of insurance cards and photo identification. As appropriate, completes Medicare Secondary Payer questionnaire without errors to support compliance with CMS policies. Advanced Beneficiary process must be completed accurately when appropriate based on pre-established guidelines.
3. Ensure all pre-authorizations are obtained prior to service, as applicable. Notify supervisor of any insurance authorization issues.
4. Ensure all diagnosis codes and procedure codes are entered correctly.
5. Perform point of service collections. Responsible for meeting monthly collection goals, having financial conversations with patients as it relates to their copays, deductibles and coinsurance amounts. Follows cash drawer balancing procedure, as appropriate, reconciles payments against deposit totals.
6. Scheduling (as applicable) – may need to schedule appointments, following procedures and protocols. Assist patients with referral needs in obtaining additional appointments with specialists, and insurance approval authorization for additional visits.
7. Patient flow (as applicable) - maintain efficient patient flow in the registration and check-in process. Accurately complete reception duties in accordance with policies.
8. Completes the reschedule work queue, new patient referral workque, outgoing referrals and testing.
9. All other duties as assigned within the scope and range of job responsibilities.

Required Education, Credential(s) and Experience:

• Education: High School Diploma or GED
  ;
  ;
  
• Credential(s): ;
• Experience: Required: One year in a customer service role. Preferred: Previous experience in a medical office setting.

Preferred Education, Credential(s) and Experience:

• Education: Associate Degree
  Associate Degree
  Business
  Related field
  
• Credential(s): Certified Healthcare Access Associate
  
• Experience: