Front Office Assistant, Georgia Neurosurgery

St. Mary's Health Care System; Athens (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Mary’s Health Care System in Athens, GA is seeking a full-time Call Center/Front Desk Associate to support appointment scheduling, referral coordination, and patient check-in/check-out.

The role requires accurate data entry, insurance verification, and friendly, professional service at the front desk. You will greet patients, route calls, and assist with basic billing inquiries while maintaining EMR familiarity (Meditech) and Microsoft Office skills.

Qualifications

• Education: High school graduate or GED required.
• Experience: Minimum of 1 year front office and/or medical records experience in physician office or similar setting required.
• Basic familiarity with EMR systems and MS Office; knowledge of medical terminology; strong interpersonal and customer service skills.

Responsibilities

• Greet patients and visitors; assist with front desk duties as needed.
• Secure accurate insurance and demographic information for entry into computer systems.
• Answer and route incoming calls; schedule appointments and referrals.
• Assist with patient check-out and scheduling of diagnostic procedures; perform medical records filing, scanning, and send-outs as required.

Skills

Front desk customer service

Interpersonal communication

Data entry

Phone etiquette

Education

High school diploma or GED

Tools

EMR systems

Meditech

Microsoft Office

Job description

Description

Call Center: This primary position description for a call center role covers incoming and outbound appointment scheduling, referral coordination, task box management, and front desk check-in/check-out coverage as needed.

Employment Type

Full time

Shift

Day Shift

Description

Call Center: This primary position description for a call center role covers incoming and outbound appointment scheduling, referral coordination, task box management, and front desk check-in/check-out coverage as needed. Performs a variety of front office duties for the medical practice. Greet and assist all patients and visitors. Secure accurate insurance and demographic information from the patient to be entered into computer system. Answer and route incoming telephone calls as needed. Must be familiar with insurance rules and billing practices in order to assist patients with questions. Assist with patient check out and scheduling of any ordered diagnostic procedures or future appointments. Perform medical records duties such as filing, scanning and send outs as required.

Position Requirements

• Education: High school graduate or GED equivalent required.
• Experience: Minimum of 1 year front office and/or medical records experience in physician office or similar setting required.
• Special Qualifications: Must be able to use a computer and be familiar with Medical Office programs including EMR systems. Basic knowledge of Microsoft Office and internet applications required. Basic knowledge of medical terminology required . Must possess excellent interpersonal and customer service skills.

Knowledge/Mental Application:

Requires a detailed working knowledge of modern administrative practices and procedures. Must be knowledgeable of system and department policies and be familiar with the interaction of other departments and physician offices for referral purposes. Must have strong working knowledge of computer operations as they relate to the department. Must have the ability to learn Meditech, and applicable practice EMR system. Must exercise an extremely high degree of initiative and judgment in carrying out assigned responsibilities. Must maintain professionalism and confidentiality with all patient relations.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.