Front Office Assistant - Family Medicine

Florida Medical Clinic; Brandon (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dedicated healthcare team as a Front Office Assistant in Family Medicine, where you will play a vital role in ensuring smooth operations in a busy clinic. This position involves scheduling patient appointments, managing medical records, and providing exceptional customer service to patients and their families. If you are passionate about healthcare and enjoy working in a collaborative environment, this role offers a fantastic opportunity to make a positive impact in the community. Be part of a team that values excellence and strives for patient satisfaction every day.

Qualifications

• High School graduate or equivalent required.
• 6 months experience in a clerical or customer service setting.

Responsibilities

• Schedule patient appointments and obtain necessary pre-certifications.
• Maintain patient records and ensure compliance with policies.
• Provide excellent customer service and support to patients.

Skills

Customer Service

Office Equipment Competency

Appointment Scheduling

Patient Interaction

Education

High School Diploma or Equivalent

Tools

Office Technology

Job description

Our Vision is to be the best choice for healthcare in our community

Florida Medical Clinic, Orlando Health

Job Title: Front Office Assistant - Family Medicine

Job Summary: Assists providers and manages clinical functions for our Family Medicine office in Brandon - 2020 Town Center Blvd. Brandon

Position Summary

Provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Education/Training

• High School graduate or equivalent.

Licensure/Certification

None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community.

Florida Medical Clinic Orlando Health is a drug-free workplace and maintains a policy in which new hires will be required to submit to pre-employment drug testing. This policy is intended to comply with applicable laws regarding drug testing and any privacy rights.