Front Office Assistant - Sports & Family Medicine - 28th St

Bayfront Health; Saint Petersburg (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in St. Petersburg, Florida is looking for a full-time front office assistant to support ambulatory and physician office operations. The ideal candidate will manage patient scheduling, registration, and ensure compliance within a team-focused environment, aiming to enhance patient satisfaction and operational efficiency.

Qualifications

• Six months experience in clerical office or general business environment.
• Client interaction and office management abilities expected.

Responsibilities

• Schedules patient appointments and processes demographic information.
• Adheres to compliance with medical records requests and standards.
• Maintains regular attendance and engages with patients professionally.

Skills

Customer Service

Office Equipment Competency

Communication

Education

High School Graduate or Equivalent

Job description

Position Summary

This position will be part of the Florida Medical Clinic Orlando Health/Bayfront medical group in St. Petersburg, Florida

Department: Sports & Family Medicine

Schedule: Full-time; M-F 40hrs per week

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/TrainingHigh School graduate or equivalent.

ExperienceSix (6) months experience in a clerical office, or general business, and/or customer service setting.