Front Office Assistant - Erie, PA

Treatment Centers Hold Co, LLC; Erie (Erie County); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

Medical, Dental, and Vision Insurance

PTO

401(k) options with a match program

Annual Continuing Education Allowance

Life Insurance

Short/Long Term Disability

Paid maternity/paternity leave

Mental Health day

Calm subscription for all employees

Job summary

Treatment Centers Hold Co, LLC is seeking a Front Office Assistant in Erie, PA. This role requires providing excellent customer service, assisting with patient check-ins, and maintaining financial records. The ideal candidate will have a High School Diploma or GED along with customer service experience, preferably in healthcare.

Employees enjoy numerous benefits including medical insurance, PTO, and professional development opportunities. Hours include weekends and weekdays with a comprehensive schedule outlined.

Qualifications

• High School Diploma or GED required.
• Customer Service experience in a fast-paced environment preferred.
• Experience in healthcare, addiction medicine, or office administration preferred.
• Lived Addiction experience is a plus.

Responsibilities

• Provide excellent customer service by checking in patients and receiving payments.
• Guide new patients through their intake process.
• Maintain daily financial records and reports.
• Coordinate with medical and clinical staff to schedule intakes.

Skills

Customer Service Experience

Fast-paced Environment Skills

Healthcare Knowledge

Education

High School Diploma or GED

Job description

Position: Front Office Assistant

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

• Provide excellent customer service by checking in patients, receiving payments, and assisting with daily operations.
• Maintain a friendly, professional attitude toward patients and deliver a "white glove" experience.
• Guide new patients through their intake process and provide an exceptional experience.
• Collect urine and saliva samples for patient drug screens as needed.
• Maintain daily financial records and reports.
• Coordinate with medical and clinical staff to schedule intakes.
• Provide clerical and logistical support.
• Oversee patient accounts and financial responsibilities.

Qualifications

• High School Diploma or GED required.
• Customer Service experience in a fast‑paced environment preferred.
• Experience in healthcare, addiction medicine, or office administration preferred.
• Lived Addiction experience is a plus.

Schedule & Hours

• Saturday: 8:00AM – 4:30PM
• Sunday: 7:00AM – 1:30PM
• Monday: 7:00AM – 2:30PM
• Tuesday: 7:30AM – 3:00PM
• Wednesday: 7:30AM – 3:00PM
• Thursday: 8:00AM – 5:30PM
• Friday: 7:00AM – 1:00PM

Benefits

• Daily impact on many lives.
• Excellent training for newcomers.
• Mileage reimbursement (if applicable).
• Community events promoting belonging and education.
• Opportunity to save lives every day.
• Medical, Dental, and Vision Insurance.
• PTO.
• 401(k) options with a match program and no vesture period.
• Annual Continuing Education Allowance in a related field.
• Life Insurance.
• Short/Long Term Disability.
• Paid maternity/paternity leave.
• Mental Health day.
• Calm subscription for all employees.