Front Office Assistant - Digestive Health

Florida Medical Clinic; Saint Petersburg (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Florida is seeking a Front Office Assistant for their Digestive Health Department in St. Petersburg. The role requires managing patient appointments, processing medical records requests, and providing excellent customer service in a fast-paced environment. Ideal candidates will have at least six months of clerical office experience and a commitment to enhancing patient satisfaction.

Qualifications

• High School graduate or equivalent.
• Six months experience in a clerical office or customer service setting.

Responsibilities

• Schedules patient appointments and obtains required pre-certification.
• Processes requests for medical records.
• Interacts with patients and families in a professional manner.

Skills

Customer Service

Attention to Detail

Education

High School Diploma or Equivalent

Job description

Position Summary

This position will be part of the Orlando Health/Bayfront Medical Group in St. Petersburg, Florida

Department: Digestive Health

Schedule: Full-time; M-F 40hrs per week

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/TrainingHigh School graduate or equivalent.

ExperienceSix (6) months experience in a clerical office, or general business, and/or customer service setting.