Front Office Assistant - Digestive Health

Orlando Health; Saint Petersburg (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare organization is seeking a Front Office Assistant for their Digestive Health department in St. Petersburg, Florida. This full-time role involves essential responsibilities in patient registration, appointment scheduling, and compliance with health policies. The ideal candidate will have a high school diploma and some experience in a clerical or customer service environment, ensuring smooth office operations and a commitment to patient satisfaction.

Qualifications

• Six months experience in a clerical office or customer service setting.
• Proficient in handling office equipment and technology.

Responsibilities

• Schedule patient appointments and obtain pre-certification when necessary.
• Process requests for medical records according to policies.
• Maintain patient interaction professionalism and satisfaction.

Skills

Customer Service

Attention to Detail

Organization

Education

High School Graduate or Equivalent

Job description

Position Summary

This position will be part of the Orlando Health/Bayfront Medical Group in St. Petersburg, Florida

Department: Digestive Health

Schedule: Full-time; M-F 40hrs per week

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training High School graduate or equivalent.

Experience Six (6) months experience in a clerical office, or general business, and/or customer service setting.