Front Office Assistant - MDVIP

Florida Medical Clinic Orlando Health; Tampa (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF eligibility

Leadership development programs

Health & wellness programs

Job summary

Florida Medical Clinic Orlando Health is hiring a Front Office Assistant in Tampa, FL. The role supports ambulatory/physician office operations including patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision of Practice Operations/Office Managers.

The position is full-time, Monday–Friday, 8:00 AM–5:00 PM. Education requirement is a high school diploma or equivalent; at least six months clerical/customer service experience is preferred.

Qualifications

• High School graduate is required.

Responsibilities

• Schedules patient appointments according to practice scheduling protocols and patient preference.
• Obtains accurate and complete patient demographic and insurance information.
• Processes requests for medical records according to policies.
• Interacts with patients and families in a professional manner.

Education

High School graduate or equivalent

Job description

Florida Medical Clinic Orlando Health

Job Title: Front Office Assistant

Full Time: Monday - Friday 800 AM to 500 PM

Department: MDVIP

Location: Tampa, FL

Job Summary The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

Education & Career Growth - Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.

Health & Wellness - Comprehensive medical, dental, vision, free virtual visits, and well-being programs.

Financial & Retirement - Up to 5% employer match on retirement contributions.

Work-Life Balance - Four weeks of paid parental leave, PTO, and flexible leave options.

Family & Pet Support - Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting