Front Office Assistant

Advocate Health; Rockmart (GA); On-site; USD 29,000 - 38,000; Full time

Job summary

Advocate Health is seeking a Front Office Assistant to handle clerical tasks for the medical practice, including phone duties, scheduling, filing, and copying. The role supports clinical and administrative staff to ensure smooth patient flow.

Required are a high school diploma or GED and prior front desk experience in medical offices; knowledge of medical terminology and ICD-9/CPT coding is essential. Strong communication and customer service are a must.

Qualifications

• High school diploma or GED required.
• Two-year post-secondary course in medical office assisting preferred.

Responsibilities

• Provide telephone support and scheduling.
• Perform front desk duties including filing and copying.

Skills

Verbal communication

Written communication

Customer service mindset

Medical terminology knowledge

ICD-9/CPT coding knowledge

Education

High school diploma or GED

Two-year post-secondary certificate/course in medical office assisting

Tools

Medical office software

Electronic billing systems

Job description

The Front Office Assistant is responsible for all clerical functions relative to the business aspect of the medical practice. These duties include, but are not limited to, telephone responsibilities, scheduling, filing, copying, etc.

Qualifications:

A. Education

• 1. High school diploma or GED from an accredited institute required
• 2. Two year course for medical office assistant at the post-secondary level preferred

B. Experience

• 1. Prior experience with front desk responsibilities in a medical office setting
• 2. Knowledge of medical terminology and ICD-9/CPT coding is required
• 3. Accurate typing and filing skills required
• 4. Experience in the use of medical office information systems, electronic billing, and other automated functions preferred
• 5. Candidate must possess strong verbal and written communication skills, have a commitment to customer service, and communicate effectively with all applicable customers and age groups