Front Office Assistant

Orlando Health; Orlando (FL); On-site; USD 32,000 - 39,000; Full time

Job summary

Orlando Health is seeking a Front Office Assistant to support the Ocoee Imaging Center. The role involves front desk duties, patient registration, telephone coverage, and scheduling in a fast-paced ambulatory/physician office setting.

The position reports to multiple managers and supports daily operations. The ideal candidate has at least six months of clerical or customer service experience, along with a High School diploma or equivalent.

Qualifications

• High School diploma or equivalent is required.
• Six months of clerical, office, or customer service experience is preferred.

Responsibilities

• Schedules patient appointments and manages patient flow.
• Collects and updates patient demographics and insurance information.
• Handles patient referrals and billing-related requests as directed.

Skills

Customer service

Education

High School graduate or equivalent

Job description

Title: Front Office Assistant

Department: Ocoee Imaging Center

Location: 10889 W Colonial Dr Ocoee, FL 34761

Shift: Full-time, Day shift

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting