Front Office Assistant

Easter Seal Rehabilitation Center; Meriden (CT); On-site; USD 17,000 - 19,000; Full time

Job summary

Easter Seals Rehabilitation Center in Meriden, CT seeks a Front Office Assistant to manage front desk activities for Medical Rehabilitation Services. You will handle patient intake, translation, scheduling, and data entry, while coordinating with referral sources and keeping patient charts updated.

The ideal candidate has a High School diploma, healthcare office experience, and Spanish language skills. This is a full-time position with 30+ hours per week and salary range $17.00–$19.00 per year,

Qualifications

• High School diploma or equivalent required.
• Healthcare facility experience preferred.
• Medicaid/Medicare and third-party insurance billing experience preferred.
• Experience with Microsoft Office Suite preferred.
• Bi-lingual in Spanish preferred.

Responsibilities

• Serve as initial contact for patients, vendors and visitors for Medical Rehab and Driver Assessment.
• Answer phones politely, greet patients professionally and manage patient intake.
• Prepare patient files and translations as needed.
• Perform accurate data entry, mailings, faxes and communication with referral sources.
• Schedule patient visits and verify insurance eligibility for Medicare/Medicaid.
• Obtain insurance authorization and operate multi-line telephone system.
• Maintain patient schedules and confirm appointments with calls.
• Provide secretarial support for Audiology department when required.
• Provide translation services for therapists and vendors.
• Interact with vendors, physicians and patients to address questions about programs.
• Mails letters to physicians/patients when outreach is needed; maintain logs and demographic stats.
• Uphold Easter Seals values of collaboration, respect and accountability.

Skills

Communication

Customer service

Data entry

Multilingual

Microsoft Word

Microsoft Excel

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Multi-line telephone system

Fax/Copy/Mail processing

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Office Assistant

Full Time-30 hours or more Merdein, CT, US

Salary Range: $17.00 To $19.00 Annually

POSITION SUMMARY/PURPOSE

Under the supervision of the Site Manager of Medical Rehabilitation Services, the Front Office Administrative Assistant is responsible for serving as the initial point of contact for all patients, vendors and visitors for the Medical Rehab and Driver Assessment Program departments. This position is responsible for answering phones in a pleasant clear voice, greeting patients and visitors in a professional manner, patient intake, patient file preparation, and translation. Additionally, the Front Office Administrative Assistant will complete accurate data entry, mailings, faxes and communication with referral sources.

ESSENTIAL FUNCTIONS

Participates in daily office operations and completes assigned delegated tasks.

Responsible completing and maintaining clerical/office activities including: scheduling of patient visits, verifying insurance eligibility for Medicare/Medicaid, obtaining insurance authorization, and answering multi-line telephone system.

Manages Medical Rehab and Driver schedule to allow for maximum efficiency and ensures all necessary information and paperwork is gathered from patients prior to appointment.

Accurately enter/create patient chart and case into computer prior to appointment for Medical Rehabilitation and create client chart for Driver assessment.

Maintain patient schedule, contact new patients immediately upon missed evaluation, provides confirmation phone calls to scheduled Rehab patients/Mobility clients and inputs accurate information into Insight.

Contact referral sources via phone/fax/email to request patient information as needed.

Check in patients, explain and complete new patient paperwork for initial evaluation.

Provide secretarial support for Audiology dept when servicing our location

Provide patient translation services for therapists and outside vendors as needed,

Answers calls, voicemails and emails in a professional manner.

Interacts with vendors, member agencies, physicians, patients/clients and public to answer questions regarding Medical Rehabilitation and Driver Assessment program.

Mails letters to physicians and patients/clients when they are unable to be reached by phone to notify the physician that the patient/client has declined services.

Maintains necessary files for the organization and National Easterseals such as data collection, phone log, ineligible log and demographic statistics.

Displays and upholds Easter Seals core values of collaboration, respect, caring, excellence and accountability. Consistently demonstrates caring for the community we serve, for one another, and for the organization they are part of, and contributes to building trust, pride and camaraderie.

Performs other duties as assigned by the Site Manager or Vice President.

JOB KNOWLEDGE, SKILL REQUIREMENTS, AND DESIRED ATTRIBUTES

Ability to communicate well with staff, patients and visitors.

Maturity of judgement, even temperament, good communication skills

Must have proficient computer skills, ability to use fax machine, copy machine, basic Microsoft Word and Microsoft Excel skills.

Good organizational skills with ability to set priorities and meet deadlines

This position may be authorized to have access to protected Health Information (PHI) to perform specific job duties.

EDUCATION

High School diploma or equivalent required.

EXPERIENCE

Experience in a healthcare facility preferred.

Medicaid, Medicare, and 3 rd party insurance billing experience preferred.

Experience with Microsoft suite programs.

Bi-lingual in Spanish preferred .

* Easterseals is an Affirmitve Action/Equal Opportunity Employer.

*Easterseals does not offer sponsorship for applicants of work visa.