Front Office Assistant

Drdenniswells; Florence (KY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Work-Life Balance

Paid Holidays and Paid Time Off (PTO)

401(k) Retirement Plan

Health and Vision Insurance

Employer-Paid Dental Insurance

Career Growth Opportunities

Job summary

Drdenniswells in Florence, Kentucky, is looking for a motivated dental front office associate to enhance patient care and streamline office operations. This role involves scheduling, insurance verification, and supporting patient treatment plans.

The ideal candidate will have customer service experience and ideally experience in a dental office. Benefits include paid holidays, health insurance, and career development opportunities.

Qualifications

• Experience providing excellent customer service in a healthcare setting.
• Previous dental office experience preferred but not mandatory.

Responsibilities

• Build and maintain productive schedules for doctors and hygienists.
• Verify insurance coverage and complete full insurance breakdowns.
• Coordinate financial agreements and assist with patient treatment plans.
• Maintain patient health and dental records with strong attention to detail.
• Ensure efficient office operations by managing calls and mail.

Skills

Customer service experience

Dental office experience

Job description

At DCOF, our team is the heart of the personalized, high-quality care we provide. We pride ourselves on creating a warm, compassionate environment where patients of all ages feel comfortable, valued, and confident in their dental care. Staff members build lasting relationships with families, ensuring a positive experience across generations.

We are seeking motivated, skilled professionals who want to join a collaborative, growth-oriented workplace. Team members have the opportunity to work with advanced technology, support patients in achieving optimal oral health, and contribute to a culture that values excellence, compassion, and professional development.

Working here means being part of a practice where your expertise is appreciated, your contributions make a real impact, and your growth is encouraged—whether in clinical roles, administration, or patient support.

Learn more about us at https://www.dcof.com

Job Description

Our dental front office associates are the heart of our practice – they are the first and last impressions made on our patients. The front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have:

Benefits

• Work-Life Balance
• Paid Holidays and Paid Time Off (PTO)
• 401(k) Retirement Plan
• Health and Vision Insurance
• Employer-Paid Dental Insurance, Life Insurance, Care.com Membership & Employee Assistance Program
• Supplemental Coverage (Disability, Critical Illness, Accident)
• Paid Scrub Allowance
• Career Growth and Development Opportunities

Key Responsibilities

• Build and maintain productive schedules for our doctors and hygienists
• Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients
• Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing
• Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment
• Assist patients with understanding their treatment plan and increase dental case acceptance
• Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices
• Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary

Qualifications

• Customer service experience
• Dental office experience (preferred)

Additional Information

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Working Environment & Physical Requirements

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.