Front Office Agent (Substitute)

Loews Hotels; New York (NY); On-site; USD 37,000 - 53,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) & company match

Paid time off

Tuition reimbursement

Team member rates

Employee meals

Discounts

Job summary

Loews Regency New York Hotel on Park Avenue is seeking a friendly Front Office Agent to greet guests, check them in and out, and create memorable first impressions.

You will collaborate with teams to meet guest requests while maintaining policy on payments and room assignments. This role requires a warm, proactive hospitality mindset in a fast-paced setting.

Qualifications

• Minimum one year of guest service experience in hospitality preferred.
• Experience with Property Management System Opera preferred.
• Ability to stand and walk for long periods.
• Ability to work weekends, evenings and holidays as needed.

Responsibilities

• Greet and check-in guests with warmth and professionalism.
• Assign rooms according to guest preferences and requests.
• Verify payment information following hotel policy.
• Promote hotel services, amenities and local attractions.
• Respond to guest inquiries and resolve issues promptly.
• Maintain knowledge of events, groups and banquets.
• Complete check-out procedures and handle cash accurately.
• Monitor cleanliness of the front desk and lobby area.
• Handle emergencies with professionalism and safety in mind.
• Attend required trainings and maintain regular attendance.
• May work varying schedules based on business needs.

Skills

Guest service

Communication

Problem solving

Team player

Attention to detail

Tools

Opera PMS

Job description

Loews Regency New York Hotel offers careers in a luxury Park Avenue setting on the Upper East Side. Team members support iconic Art Deco style, personalized service and a refined guest experience shaped by more than 60 years of hospitality expertise.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement, Paid Personal Days
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Complimentary meals in Team Member Café while working
• Team Member Hotel Rates, other discounts, perks and more
• Benefits are subject to eligibility and may vary by position

What We're Looking For

A warm and welcoming Front Office Agent who will be the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. In this role, you'll combine professionalism with genuine hospitality, ensuring every guest feels valued and cared for. You'll thrive in a fast-paced environment where attention to detail and a proactive approach make all the difference.

Who You Are

• Guest Experience Champion: You have a passion for hospitality and take pride in anticipating and exceeding guest needs.
• Clear Communicator: You excel in verbal and written communication, engaging guests and team members with clarity and professionalism.
• Proactive Problem Solver: You approach challenges with confidence and creativity, ensuring smooth operations and satisfied guests.
• Adaptable Team Player: You embrace change and work collaboratively, supporting your team and other departments to achieve shared goals.
• Detail-Oriented Professional: You maintain accuracy and efficiency in every task, from handling payments to managing guest inquiries.
• Veterans and military spouses encouraged to apply.

What You'll Do

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies with professionalism, prioritizing guest and team member safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Your Qualifications Include

• Minimum of one (1) year guest service experience in hotel hospitality preferred.
• Experience with previous Property Management System, preferred Opera System.
• Ability to stand and walk for long periods of time required.
• Ability to work weekends, evening, holidays as necessary/required.

The wage for this position is $32.85 to $32.85.