Front Office Agent (PT)

HEI Hotels & Resorts; Greenwich (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hotel in Greenwich as a Front Desk Associate, where you'll create memorable experiences for guests. Your role will involve welcoming guests, managing check-ins and check-outs, and addressing any concerns to ensure satisfaction. This position offers a supportive environment and comprehensive benefits, making it a great opportunity for those passionate about hospitality.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Matching

Hotel Room Discounts

Qualifications

• Hotel experience preferred.
• Ability to effectively communicate with customers.

Responsibilities

• Greet customers and provide positive experiences.
• Complete registration and handle payments.
• Address guest complaints and ensure satisfaction.

Skills

Communication

Customer Service

Mathematical Skills

Problem Solving

Education

High School Diploma

College Degree

Job description

About Us

An iconic hotel in Greenwich, the Hyatt Regency Greenwich has been fully re-imagined, creating a new and unique experience in Fairfield County. With a strong emphasis on art, design, storytelling, and innovation, our hotel embodies the rich cultural and natural tapestries of Greenwich, expressing the comforts of home with the history of Greenwich as its creative lens. At the Hyatt Regency Greenwich, we believe that the charm and history of Connecticut are sources of inspiration for all. That's why we've created a hotel experience that puts collaboration at the heart of everything we do. Join our team and enjoy the benefits of a home away from home, including a hot meal in our associate cafeteria, free parking, access to our fitness center and pool, and discounts at Hop Scotch Salon.

Don't meet every single requirement of this job? At HEI, we are dedicated to building a diverse and inclusive workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to still apply. You may be the perfect candidate for this or other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Assist guests with arrival and departure from the hotel, providing positive guest experiences.

Essential Duties and Responsibilities

1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.

2. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent details including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate room selections based on guest needs. Code electronic keys and non-verbally confirm the room number and rate. Provide welcome folders with room keys, certificates, coupons, and refreshment center keys as appropriate.

3. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.

4. Promptly answer the telephone with positive and clear communication. Input messages into the computer system, retrieve messages, and communicate the content to guests. Retrieve mail, small packages, and facsimiles as requested.

5. Close guest accounts at check-out and ensure guest satisfaction. In case of dissatisfaction, negotiate compromises, including revenue allowances.

6. Address guest complaints by conducting thorough research to develop effective solutions and negotiate results. Assist with resolving issues such as price conflicts or insufficient room temperature.

7. Remain calm and alert during emergency situations and heavy hotel activity, using experienced judgment and discretion to plan and implement steps.

8. Comply with attendance rules and be available to work regularly.

9. Perform other job-related duties as assigned.

Qualifications and Skills

1. High School Diploma or equivalent required; college degree preferred.

2. Hotel experience preferred.

3. Skill in using a calculator for complex mathematical calculations without error.

4. Ability to effectively communicate with internal and external customers, demonstrating patience, tact, and diplomacy to resolve conflicts.

5. Ability to stand and move throughout the front office area and perform essential functions with or without reasonable accommodation.

6. Ability to accurately input information using a moderately complex computer system.

7. Ability to recognize signs of emergency situations.

8. Ability to establish and maintain effective working relationships.

9. Effective verbal and written communication skills.

10. Ability to adapt communication style to different audiences.

Compensation

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts offers a comprehensive benefits package, including Medical, Dental, Vision insurance, Vacation, Sick, and Holiday time off, pet insurance, life insurance, disability plans, 401(k) with matching, and hotel room discounts. Specific eligibility varies by location and employment status.

HEI is an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.