Front Office Agent (Night Audit)

Loews Hotels & Co; Philadelphia (Philadelphia County); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k) match

Paid sick leave

Paid vacation

Paid holidays

Bereavement leave

Parental leave

Tuition reimbursement

Pet insurance

Commuter benefits

Free meals

Zusammenfassung

Loews Philadelphia Hotel in Center City invites you to join our Front Office team as a Front Office Agent. You will warmly greet guests, register arrivals, and ensure a seamless check-in/out experience. You will also promote hotel services, manage guest requests, and contribute to a memorable stay in a fast-paced setting.

We value proactive problem solving, clear communication, and teamwork. The role requires standing for long periods, weekend/evening shifts, and a customer-centric approach to

Qualifikationen

• 1+ year guest service experience in hospitality preferred.
• Experience with Property Management System is preferred (Opera).
• Must be able to stand/walk for long periods.
• Ability to work weekends, evenings, and holidays as required.

Aufgaben

• Greet and register guests with warmth and professionalism.
• Assign rooms per guest preferences and requests.
• Obtain and verify payment information according to policy.
• Promote hotel services, amenities, and local attractions.
• Respond to inquiries and resolve issues promptly and effectively.
• Maintain lobby and front desk appearance and cleanliness.
• Handle emergencies with professionalism and safety.

Kenntnisse

Guest service

Communication

Problem solving

Team player

Attention to detail

Veterans encouraged

Opera PMS

Tools

Opera PMS

Jobbeschreibung

Loews Philadelphia Hotel offers job seekers the chance to work in the historic PSFS building in Center City. Team members deliver modern hospitality in a landmark setting surrounded by Philadelphia’s skyline, arts scene and vibrant culture.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• - Competitive health & wellness benefits, 401(k) & company match
• - Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• - Paid Parental Leave
• - Adoption Assistance
• - Training & Development opportunities, career growth
• - Tuition Reimbursement
• - Pet Insurance
• - Commuter Benefits for transit and parking
• - Complimentary meals in Team Member Café while working
• - Food & Beverage discounts in our on-site outlets
• - Team Member Hotel Rates, other discounts, perks and more
• - Benefits are subject to eligibility and may vary by position

What We’re Looking For :

A warm and welcoming Front Office Agent who will be the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. In this role, you’ll combine professionalism with genuine hospitality, ensuring every guest feels valued and cared for. You’ll thrive in a fast-paced environment where attention to detail and a proactive approach make all the difference.

Who You Are :

• - Guest Experience Champion : You have a passion for hospitality and take pride in anticipating and exceeding guest needs.
• - Clear Communicator : You excel in verbal and written communication, engaging guests and team members with clarity and professionalism.
• - Proactive Problem Solver : You approach challenges with confidence and creativity, ensuring smooth operations and satisfied guests.
• - Adaptable Team Player : You embrace change and work collaboratively, supporting your team and other departments to achieve shared goals.
• - Detail-Oriented Professional : You maintain accuracy and efficiency in every task, from handling payments to managing guest inquiries.
• - Veterans and military spouses encouraged to apply.

What You’ll Do :

• - Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• - Assign rooms that meet guest preferences and special requests.
• - Obtain and verify credit and payment information in accordance with hotel policies.
• - Promote hotel services, amenities, and local attractions to enhance the guest experience.
• - Respond to guest inquiries and resolve issues promptly and effectively.
• - Maintain knowledge of upcoming events, group bookings, and banquet orders.
• - Perform check-out procedures and handle cash transactions accurately.
• - Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• - Handle emergencies with professionalism, prioritizing guest and team member safety.
• - Regular attendance in conformance with standards.
• - May be required to work varying schedules to reflect business needs.
• - Required to attend all mandatory training sessions and meetings.
• - Perform other duties as assigned.

Your Qualifications Include :

• - Minimum of one (1) year guest service experience in hotel hospitality preferred.
• - Experience with previous Property Management System, preferred Opera System.
• - Ability to stand and walk for long periods of time required.
• - Ability to work weekends, evening, holidays as necessary/required.