Front Office Agent– Grand Gardner Hotel

Urschel; Valparaiso (IN); On-site; USD 20,443 - 24,796; Full time

Benefits offered by this job

ESOP

PTO & Holidays

Health insurance

Free Health Clinic

401(k)

Life insurance

Stay and dining discounts

Flexible scheduling

Onsite gym access

Professional development

Philanthropy support

Job summary

Urschel’s Grand Gardner Hotel in Valparaiso, IN is seeking a Front Office Agent to deliver outstanding guest service, manage bookings, and handle check-ins and check-outs. This role serves as the primary contact for guests and local information, promoting on-site dining and spa services.

The ideal candidate will be warm, professional, and organized, with experience using a Property Management System and Microsoft Office.

Qualifications

• Proficiency with Property Management Systems (PMS) and Microsoft Office.
• Ability to handle point-of-sale transactions and multi-line phone systems accurately.
• Excellent communication skills; hospitality experience preferred.

Responsibilities

• Deliver exceptional guest service by managing room bookings and check-ins/outs.
• Provide comprehensive concierge support and respond to guest inquiries.
• Promote on-site dining and spa services to guests.
• Maintain confidentiality of guest information and ensure keys and cash handling security.
• Assist in a boutique hotel environment with professional, organized service.

Skills

PMS proficiency

Microsoft Office

POS transactions

Multi-line phone system

Communication skills

Tools

POS systems

Phone systems

Job description

Urschel, a 100% employee-owned company, is seeking a dedicated and service-focused hospitality leader to join the opening team of the new Grand Gardner Hotel as Front Office Agent. The Grand Gardner Hotel is an Urschel Development property located in Downtown Valparaiso, IN. Urschel Development is a fully owned subsidiary of Urschel Laboratories located in Chesterton, Indiana.

Opening in the second quarter of 2026, this independent boutique hotel is located on a quiet, tree-lined street just steps away from downtown Valparaiso. Designed to feel welcoming to both guests and employees, it features 58 rooms and suites, a speakeasy, banquets space, boutique spa, and inviting shared spaces. This is a place built on teamwork, hands-on training, and growth. Employees are encouraged to learn, share ideas, and take pride in creating great guest experiences, all while being part of a supportive, close-knit team.

Pay starts at $14.84/hour - $18.00/hour

Why You’ll Love Working at the Grand Gardner Hotel:

• Employee Stock Ownership Plan (ESOP), Stock Issued Annually
• Accrued Paid Time Off & Holiday Pay
• Health, Dental, & Vision Insurance
• Free Health Clinic (Available to Employees and Their Dependents)
• 401(k) with Employer Matching
• Free Life Insurance
• Hotel stay and on-property dining discounts
• Flexible scheduling whenever possible
• Free 24/7 Access to An Onsite Workout Center with Personal Trainers @ Urschel’s Chesterton Facility
• Professional Development Support
• Support for Community Involvement/Philanthropy

The Front Office Agent is responsible for delivering exceptional guest service by managing room bookings, handling guest check-ins and check-outs, and providing comprehensive concierge support. This role serves as the primary point of contact for guest inquiries regarding the hotel’s amenities and the local Valparaiso area. Key responsibilities include maintaining strict confidentiality of guest information, promoting on-site dining and spa services, resolving requests or complaints promptly, and ensuring the security of keys and cash handling procedures.

The ideal candidate is a warm, professional, and organized individual who thrives in a dynamic hospitality environment. Proficiency with Property Management Systems (PMS) and Microsoft Office is required, along with the ability to handle point-of-sale transactions and multi-line phone systems accurately. The candidate must possess excellent communication skills and the physical ability to remain standing for up to 8 hours while moving quickly to meet guest needs. Prior experience in a boutique hotel or high-end service environment is preferred.

EEO/Veteran/Disability

Date Posted: 6/23/2026