Front Office Agent $17.00

Hotel Emma; San Antonio (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

An established industry player in hospitality is seeking dedicated individuals to join their team. This role involves engaging with guests, ensuring their comfort, and providing top-notch service throughout their stay. Candidates should possess excellent communication skills and a professional demeanor, as well as the ability to adapt to a flexible schedule. The position promises a dynamic work environment where every day brings new opportunities to create memorable experiences for guests. If you are passionate about hospitality and thrive in a team-oriented setting, this is the perfect opportunity for you.

Qualifications

• 12 months of related experience in hospitality or customer service.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Welcome guests with genuine care and ensure a smooth check-in process.
• Maintain knowledge of hotel services and respond to guest inquiries accurately.
• Resolve guest complaints and ensure overall satisfaction.

Skills

Effective Communication

Professional Presentation

Customer Service

Flexibility

Team Collaboration

Education

High School Diploma

Hospitality Management Experience

Job description

Primary Responsibilities

Duties are as follows but not limited to:

• Uphold and adhere to the Hotel Emma Purpose of Being, Service Promises and Values & Behaviors.
• Maintain knowledge of daily house count, arrivals/departures, VIPs, scheduled in-house group activities, locations and times.
• Maintain complete knowledge of guest room types, locations and room numbers/names.
• Be familiar with all Hotel services, features and local attractions, activities to respond to guest inquiries accurately.
• Proactively welcome all guests with a smile and genuine care for their Hotel Emma experience.
• Work closely with the Bellman and/or Valet to announce the name over the radio to welcome the guest by name at check-in.
• Complete all registration procedures, including establishing payment method, confirmation of reservation details, and communication of hotel amenities/services.
• Ensure that all arriving guests are offered assistance by a Bellman and if the guest declines assistance, front desk associate does a welcome tour and are walked to their appropriate guest elevator.
• Adhere to all payment, cash handling and credit policies/procedures.
• Interact with other team members in a professional manner, and assist other departments as needed.
• Maintain a house bank, and reconcile all payments at the end of each shift.
• Resolve guest complaints, ensuring guest satisfaction and briefing the Manager on Duty.
• Communicate all pertinent information to the Front Office Manager and Assistant Front Office Manager.
• Report to work for scheduled shift, on time and in uniform, in accordance with company policy.
• Know and comply with all company policies and procedures pertaining to this position and its duties.
• Solicit guest feedback as necessary, and follow up on any issues or concerns in a timely manner.
• Take pride in personal appearance and follow hotel grooming guidelines.
• Be knowledgeable of all emergency procedures and hotel policies.

Job Requirements

• Position requires effective communication with guests and co-workers.
• Ability to present and conduct oneself professionally and emulate the Hotel Emma Culture.
• Twelve months related experience.
• Flexible schedule required, to include AM/PM, weekends and holidays.

Working Conditions/Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to lift up to 20 pounds. Prolonged sitting, standing, and bending without restrictions. Schedule will reflect business demands. Long and unusual hours on occasion. Strong listening skills and empathetic ear for guest related concerns.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.