Front Office Agent

Hyatt Hotels Corporation; Stowe (VT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Heath Benefits - after 30 days!

Winter- Ski Pass to Stowe MountainReso

Summer- Golf Membership to Stowe CC

Complimentary and discounted stays at

Onsite Fitness Membership

Employee discounts at the Spa & 餐厅

Job summary

The Lodge at Spruce Peak, affiliated with Hyatt, is seeking a Front Desk Agent to join the Front Office & Rooms Division. You will be the face of The Lodge at Spruce Peak and Hyatt, welcoming guests and handling front desk duties.

Prior hotel experience is preferred, with emphasis on courteous service and accurate information delivery. Responsibilities include guest registration, promoting hotel services, handling payments, and addressing guest inquiries.

Qualifications

• High school diploma or equivalent required, college degree preferred.
• Prior hotel or hospitality experience preferred.
• Technical proficiency (basic computer applications).
• Customer service experience required.
• Strong organizational and time management discipline.
• Solid judgment and ability to resolve conflicts effectively.
• Ability to adapt to changing guest needs.

Responsibilities

• Perform guest registration and communicate hotel services and promotions.
• Provide friendly, efficient check-in/check-out and information to guests and staff.
• Process forms of payment and respond to guest inquiries.

Skills

Customer service

Organizational skills

Time management

Conflict resolution

Adaptability

Education

High school diploma or equivalent

College degree preferred

Tools

Basic computer applications

Job description

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

At Spruce Peak we have something special. As the premier Vermont mountain community, we are surrounded by the natural beauty of the Green Mountains. The Lodge and Club are slope side at Stowe Resort, gorgeous for year-round adventures, escapes, destination weddings, and more. We take pride in our teamwork, high standards, and diversity. It’s fitting that we are located at the pinnacle of Vermont!

We are looking for a Front Desk Agent to add to our Front Office & Rooms Division team. You'll be the face of The Lodge at Spruce Peak and Hyatt as a Front Desk Agent. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!

Front Desk Agents are responsible for the guest registration process and communication of hotel services and promotions. The Front Desk Agent is to provide friendly, efficient registration and information to all guests, fellow employees, and visitors. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you. At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Perks (vary by hours committed):

• Heath Benefits - after 30 days!
• Winter- Ski Pass to Stowe Mountain Resort
• Summer- Golf Membership to Stowe Country Club
• Complimentary and discounted stays at Hyatt Hotels worldwide
• Onsite Fitness Membership
• Employee discounts at the Spa & Restaurant Outlets

Besides great pay and benefits the work is interesting, challenging and you’ll have opportunities to grow. Stowe is a great place to put down roots; mountain bike in the summer, ski in the winter, world-class breweries and small farms; a great place to play during your time off or to raise an active family.

Pay Rate: $20.00 per hour.

Qualifications

• High school diploma or equivalent required, college degree preferred
• Prior hotel or hospitality experience preferred
• Technical proficiency (basic computer applications)
• Customer service experience required
• Strong organizational and time management discipline
• Solid judgment and ability to resolve conflicts effectively
• Ability to adapt to changing guest needs