Front Office Agent

InterContinental The Clement Monterey; Monterey (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading company as a Front Office Agent at InterContinental The Clement Monterey, where you will provide exceptional service to guests. This full-time position requires a friendly demeanor, strong customer service skills, and the ability to handle various responsibilities in a dynamic environment.

Benefits

Medical, dental, vision benefits after 30 days

401k participation after 6 months

Earned vacation and paid sick time

Qualifications

• Minimum of 1 year in a customer service position in Hospitality or equivalent.
• Demonstrate computer competency skills.
• Ability to stand for long periods and lift up to 50 lbs.

Responsibilities

• Perform front office functions including check-in/check-out.
• Answer incoming calls and serve guests courteously.
• Assist guests as needed in various areas.

Skills

Customer service

Computer competency

Cash handling

Education

High School Diploma or equivalent

Job description

The Front Office Agent will perform all Front Office functions, (inclusive of checking guest in/ out of hotel, answering all incoming calls and transferring call as appropriate), serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone and assisting guests in other areas when needed.

As part of this job, this individual is required to: demonstrate great computer competency skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor.

WORKING RELATIONSHIPS:Reports: Front Office Management Team, Instant Service Supervisor and Rooms Division Manager.Interacts: Internal and External Guests

BENEFITS: Full Time associates are eligible for medical, dental, vision after 30 days following the first of the month. All associates are eligible to participate in 401k after 6 months of employment. Earned and Accrued Vacation; Paid Sick time, etc.

EDUCATION:Minimum of High School Diploma or equivalent.

WORK EXPERIENCE:Minimum of 1 year of customer service position is required in Hospitality or equivalent.

PHYSICAL REQUIREMENTS:Prolonged standing/walking for 8+ hours. Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs.

Join us and be a part of a dynamic team of individuals dedicated to providing guests with new and exciting experiences every day. InterContinental The Clement Monterey is committed to full compliance with the Federal Immigration Laws.

The job qualifications listed above are not all inclusive of the essential and non-essential job functions of each position, and are solely a guideline for these positions. EQUAL OPPORTUNITY EMPLOYER EOE/M/F/D/V

INTERCONTINENTAL THE CLEMENT MONTEREY

750Cannery Row |Monterey | CA | 93940

T: [phone] | F: [phone]

www.intercontinental.com/montereyic