Front Office Agent

Pacific Hotel Management, LLC; Monterey (CA); On-site; USD 32,000 - 48,000; Full time

Job summary

Join a dynamic team at a renowned hotel where you will be the first point of contact for guests, ensuring a warm welcome and efficient service. As a Front Office Agent, you will manage check-ins and check-outs, handle inquiries, and provide exceptional customer service. This role requires a friendly demeanor and the ability to stand for long periods. Enjoy a supportive work environment with opportunities for growth and benefits such as medical, dental, and vision coverage after 30 days. If you have a passion for hospitality and making guests feel at home, this is the perfect opportunity for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Participation

Paid Vacation

Paid Sick Time

Qualifications

• Minimum 1 year experience in customer service within hospitality.
• Demonstrated computer competency and cash handling skills.

Responsibilities

• Check guests in/out and manage incoming calls.
• Assist guests courteously and efficiently in various areas.

Skills

Customer Service

Computer Competency

Cash Handling

Communication Skills

Education

High School Diploma or equivalent

Job description

Front Office Agent will perform all Front Office functions, including checking guests in/out of the hotel, answering all incoming calls and transferring calls as appropriate, serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone, and assisting guests in other areas when needed.

As part of this job, this individual is required to demonstrate great computer competency skills; accurately handle cash and charges; stand for long periods of time; and present a friendly, outgoing, energetic, and guest service-oriented demeanor.

WORKING RELATIONSHIPS:

Reports to: Front Office Management Team, Instant Service Supervisor, and Rooms Division Manager. Interacts with: Internal and External Guests.

BENEFITS:

Full-time associates are eligible for medical, dental, and vision after 30 days following the first of the month. All associates are eligible to participate in 401k after 6 months of employment. Earned and accrued vacation; paid sick time, etc.

EDUCATION:

Minimum of High School Diploma or equivalent.

WORK EXPERIENCE:

Minimum of 1 year of customer service position is required in Hospitality or equivalent.

PHYSICAL REQUIREMENTS:

Prolonged standing/walking for 8+ hours. Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs.

Join us and be a part of a dynamic team of individuals dedicated to providing guests with new and exciting experiences every day. InterContinental The Clement Monterey is committed to full compliance with the Federal Immigration Laws.

The job qualifications listed above are not all inclusive of the essential and non-essential job functions of each position, and are solely a guideline for these positions. EQUAL OPPORTUNITY EMPLOYER EOE/M/F/D/V.

INTERCONTINENTAL THE CLEMENT MONTEREY

750 Cannery Row | Monterey | CA | 93940

T: [phone] | F: [phone]

www.intercontinental.com/montereyic