Front Office Agent

Corendon Hotels & Resorts; Massachusetts; On-site; USD 40,000 - 54,000; Full time

Job summary

Corendon Hotels & Resorts is seeking an energetic Front Desk Associate in Massachusetts to warmly welcome guests and manage seamless check-in/out. You will assist guests with reservations, room assignments, and local recommendations, ensuring a clean, organized front desk area.

The role requires at least 1 year in hospitality, strong customer service and multilingual communication skills, and comfort using hotel management software and reservation systems. Weekend shifts are required.

Qualifications

• Minimum of 1 year experience in a similar role in the hospitality industry.
• Excellent communication and customer service skills.
• Proficiency in using hotel management software and reservation systems.
• Ability to handle cash transactions and maintain accurate records.
• Flexibility to work in shifts, including weekends and holidays.

Responsibilities

• Welcome and greet guests in a friendly and professional manner
• Handle guest inquiries and provide accurate information about the resort and its amenities
• Assist guests with check-in and check-out procedures
• Manage reservations and room assignments
• Handle guest requests and complaints promptly and efficiently
• Ensure the front desk area is clean and organized
• Maintain a high level of knowledge about the local area and attractions to assist guests with recommendations

Skills

Customer service

Communication

Reservation systems

Cash handling

Multitasking

Shift work

Teamwork

Multilingual

Tools

Hotel management software

Job description

• Welcome and greet guests in a friendly and professional manner
• Handle guest inquiries and provide accurate information about the resort and its amenities
• Assist guests with check-in and check-out procedures
• Manage reservations and room assignments
• Handle guest requests and complaints promptly and efficiently
• Ensure the front desk area is clean and organized
• Maintain a high level of knowledge about the local area and attractions to assist guests with recommendations
• Minimum of 1 year experience in a similar role in the hospitality industry
• Excellent communication and customer service skills
• Proficiency in using hotel management software and reservation systems
• Ability to handle cash transactions and maintain accurate records
• Strong problem-solving and multitasking abilities
• Flexibility to work in shifts, including weekends and holidays
• Proficiency in English, Dutch and Spanish; knowledge of additional languages is a plus
• Positive attitude and a friendly demeanor
• Ability to work well in a team and independently
• Attention to detail and strong organizational skills

• Welcome and greet guests in a friendly and professional manner
• Handle guest inquiries and provide accurate information about the resort and its amenities
• Assist guests with check-in and check-out procedures
• Manage reservations and room assignments
• Handle guest requests and complaints promptly and efficiently
• Ensure the front desk area is clean and organized
• Maintain a high level of knowledge about the local area and attractions to assist guests with recommendations
• Minimum of 1 year experience in a similar role in the hospitality industry
• Excellent communication and customer service skills
• Proficiency in using hotel management software and reservation systems
• Ability to handle cash transactions and maintain accurate records
• Strong problem-solving and multitasking abilities
• Flexibility to work in shifts, including weekends and holidays
• Proficiency in English, Dutch and Spanish; knowledge of additional languages is a plus
• Positive attitude and a friendly demeanor
• Ability to work well in a team and independently
• Attention to detail and strong organizational skills

If you are passionate about delivering exceptional customer service and enjoy working in a dynamic team, we would love to hear from you.