Front Office Administrative Assistant

Heartland Dental LLC; Chandler (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading dental support organization is seeking a Front Office Administrative Assistant to join their collaborative team in Chandler, Arizona. The role involves managing front office duties, providing excellent customer service, and supporting patient care. With a focus on team cohesion and continuous learning, this position offers competitive benefits and growth potential in a stable environment.

Benefits

Health Insurance

Retirement Plans

Paid Holidays

PTO

Daily Pay

Qualifications

• 2+ years of experience in a dental setting required.
• 1+ years of experience with insurance billing and accounts receivable.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties, including answering phones and scheduling appointments.
• File insurance claims and follow up on outstanding claims.

Skills

Customer Service

Communication

Organizational Skills

Tools

Dentrix

Job description

Front Office Administrative Assistant

Lakeside Dental Care is looking for a Business Assistant to join our team.

• Join a 4-person team that thrives on collaboration, communication, and community
• Connected, hard-working, growing team atmosphere
• Full-time; Monday/Wednesday/Thursday 8:30-5:00; Tuesday 9:30-6:00; Friday 9:00-3:00; No weekends!
• Competitive pay based on certifications and skillset
• We're located at: 4920 S. Alma School Rd., Ste. 1, Chandler, Arizona 85248

Experience

• 2+ years of experience in a dental setting required
• 1+ years of experience with insurance billing and accounts receivable
• Must have excellent customer service skills and a bubbly personality
• Experience with Dentrix or other dental software
• Experience working in a fast-paced, customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions. Regular HIPAA training will be required to ensure data safeguards and PHI protection.

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who support the business and clinical needs of each supported dental office and foster a strong team-building culture. As a Business Assistant, you'll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Business Assistant, you'll be part of a team that values camaraderie and partnership, where patients come first and continuous learning is encouraged! The successful candidate will bring a passion for helping our team provide the best patient care to the communities we serve.

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These honors come after a nationwide review of 1.5 million companies, where we achieved a 5-star rating for both awards.

More about the role

• Greet and welcome patients to create a positive first impression
• Manage front office duties, including answering phones, checking mail and email, and communicating with patients and insurance companies
• Use Dentrix for scheduling and records management
• Schedule and confirm appointments for multiple providers
• File insurance claims and follow up on outstanding claims, verify benefits, and explain coverage
• Post payments and process accounts receivable
• Review treatment plan fees and payment options with patients
• Partner with providers and team members to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement plans, six paid holidays, and PTO
• Front-loaded education and training to develop your full potential
• Opportunity to work in a stable company with over 20 years of industry-leading experience and unlimited growth potential
• Access to on-demand Daily Pay

Physical Requirements

• Ability to perform essential duties with or without reasonable accommodations
• Prolonged sitting and working on a computer
• Must be able to lift up to 15 pounds
• Availability for periodic virtual or in-person training sessions
• A TB test is required prior to employment, arranged during pre-employment; not applicable in FL & TN.

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, supporting over 3,000 doctors across 39 states and DC in more than 1,800 offices. Each supported office is unique to its community, with supported doctors maintaining clinical autonomy to deliver high-quality care and experiences.

We are committed to diversity and inclusion, providing equal opportunity in employment for all applicants and employees.