Front Office

CityDoc Urgent Care; Flower Mound (TX); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

401(k)

Health, Dental, Vision, and Life보험

Long-Term Disability Insurance

Paid Time Off (PTO)

Paid Training

Employee Discount

Flexible Schedule

Job summary

CityDoc Urgent Care is seeking a friendly, detail-oriented Front Desk Representative to join our team. As the first point of contact for patients and visitors, you’ll play a vital role in creating a positive experience while ensuring smooth front office operations.

This position requires a balance of administrative accuracy, excellent customer service, and the ability to multitask in a fast-paced medical setting.

Qualifications

• Prior front desk or patient-facing healthcare experience preferred.
• Strong communication and organizational skills.
• Ability to remain calm and efficient in a fast-paced environment.
• Comfortable with computers, EMR systems, and insurance verification.

Responsibilities

• Greet patients and visitors with professionalism and courtesy.
• Scan and verify insurance cards and IDs; review registration paperwork for accuracy.
• Schedule appointments, send reminders, and document no-shows or cancellations.
• Enter patient demographics and insurance information into the EMR.
• Handle front desk payments, receipts, and daily cash/deposit duties.
• Maintain a clean, welcoming lobby and support front desk operations.

Skills

Strong communication

Organizational skills

Attention to detail

Customer service

Education

High school diploma or equivalent

Tools

EMR systems

Solv messaging (SMS/voicemail)

Insurance verification

Job description

CityDoc Urgent Care is seeking a friendly, detail-oriented Front Desk Representative to join our team. As the first point of contact for patients and visitors, you’ll play a vital role in creating a positive experience while ensuring smooth front office operations. This position requires a balance of administrative accuracy, excellent customer service, and the ability to multitask in a fast-paced medical setting.

Patient Reception & Check-In

• Greet patients and visitors with professionalism, compassion, and courtesy
• Distribute and collect registration paperwork, reviewing for accuracy and completeness
• Provide clear instructions to patients about the visit process, including remaining nearby
• Scan and upload insurance cards and photo IDs

Scheduling & Communication

• Add patients to the schedule promptly to maintain order of service
• Notify patients when it’s time to return and send follow-up reminders as needed
• Use Solv to send texts or voicemails regarding visit updates or cancellations
• Accurately document no-shows or patient cancellations in the system

Chart Management & Data Entry

• Create and maintain accurate charts for all walk-ins and scheduled patients
• Enter patient demographics and insurance information into the EMR system
• Print necessary documentation, including demographics and consent forms
• Verify insurance coverage and clearly document verification status
• Alert clinical staff of missing or incomplete information prior to patient placement

Administrative, Facility & Operational Support

• Answer and route incoming phone calls professionally
• Maintain the Daily Transaction Log and front desk records accurately
• Collect patient payments and provide receipts per clinic protocols
• Assist with daily bank deposits and coordinate with other team members for coverage
• Keep the lobby and front desk area clean, organized, and welcoming
• Replenish front desk materials and restroom supplies throughout the day

What We’re Looking For

• Prior experience in a front desk, receptionist, or customer-facing healthcare role preferred
• Strong communication and organizational skills
• Ability to remain calm and efficient in a fast-paced environment
• Comfortable with computers, EMR systems, and insurance verification processes
• High school diploma or equivalent required.
• Prior experience in a medical front office or customer service environment preferred.
• Excellent interpersonal, communication, and problem-solving skills.
• Strong attention to detail and organizational ability.
• Capacity to work independently and as part of a collaborative team.
• Commitment to patient confidentiality and HIPAA compliance.
• Must adhere to all City Doc policies and procedures.
• Bilingual (English/Spanish) is highly desirable but not required.

We offer a comprehensive benefits package for full-time employees, including:

• 401(k)
• Health, Dental, Vision, and Life Insurance
• Long-Term Disability Insurance
• Paid Time Off (PTO)
• Paid Training
• Employee Discount
• Flexible Schedule