Front of the House Supervisor

Whiskey Red's; California (MO); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Paid sick time

Management referral program

Employee meals

Employee assistance program

Paid vacation

Growth opportunities

Health plans

Job summary

Whiskey Red's Restaurant is seeking a Front of The House Supervisor to lead the dining room team and deliver exceptional guest experiences at our Marina del Rey waterfront location.

You will oversee the FOH service team, lead pre-shift meetings, coach staff, and ensure smooth operations, food safety, and guest satisfaction while maintaining a welcoming atmosphere for guests and colleagues alike.

Qualifications

• Strong knowledge of Food & Beverage service procedures and administration.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced environment and remain calm under pressure.
• Strong attention to detail and a commitment to providing exceptional service.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Oversees the Dining Room Area and supervision of front of the house service team.
• Join and reinforce daily pre-shift meetings and communicate priorities.
• Conducts guest table touches and assist with guest recovery.
• Maintain visible presence on the floor and coach team members on standards.
• Ensure proper food handling procedures and presentation by the team.
• Document incidents, complaints, and injuries to management.
• Ensure cleanliness of dining rooms, bars, patios, and restrooms.
• Manage meal breaks and collaboration with other departments.

Skills

Customer service

Communication

Hospitality

Team supervision

Food safety awareness

Job description

Company Overview:

Whiskey Red's Restaurant is an iconic waterfront dining destination nestled in the heart of Marina del Rey, offering breathtaking views of the marina along with delectable cuisine and an extensive selection of fine spirits. With a rich history spanning over decades, Whiskey Red's has become synonymous with exceptional hospitality, culinary excellence, and unforgettable dining experiences.

Our mission is to consistently deliver a 5-star experience for our teams, guests, partners and community. We look forward to adding our next valued team member!

Job Summary:

As a Front of The House Supervisor, you will play a crucial role in creating memorable dining experiences for our guests. Your primary responsibility will be to provide courteous, efficient, and attentive service while ensuring that guests feel welcome and comfortable throughout their visit.

Job Duties:

• Oversees the Dining Room Area and the supervision of all front of the house service team in accordance with operating policies during the course of their assigned shift.
• Join and reinforce daily pre-shift meetings and communicate daily priorities.
• Conducts guest table touches and assist with guest recovery.
• Serves as the eyes and ears of the management team on the floor, maintain a visible presence in the dining room.
• Coaches and supports team members on service standards.
• Helps maintain restaurant flow and communication between departments.
• Assists with team member check-ins and floor cuts.
• Processes approved comps and voids according to company guidelines. Comps and voids may only be completed while the team member is actively working a Floor Supervisor shift.
• Supports managers in delivering consistent guest experiences.
• Responsible for ensuring that proper food handling procedures and presentation are being met by the team.
• Documents any work-related incidents, guest complaints, and guest and employee injuries to management.
• Ensures dining rooms, bars, patios, restrooms, and service areas remain immaculate.
• Ensures all FOH team members receive a timely and compliant meal break and rest break.
• Communicates any concerns with food and beverage cost and/or supplies.
• Must wear approved manufacturer certified slip resistant or non-slip shoes at all times while working

All necessary Food and Alcohol Certifications must be up to date.

Education/ Experience/ Skills:

• Strong knowledge of Food & Beverage service procedures and administration. With a strong background in hospitality preferred
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced environment and remain calm under pressure.
• Strong attention to detail and a commitment to providing exceptional service.
• Flexibility to work evenings, weekends, and holidays as needed.

Top-notch Benefits:

• 24 hours paid Sick Time renewed yearly
• Management Referral Program with up to a $4,000 payout for qualifying management positions
• Employee Meals – Free meal for every eight-hour shift
• Employee Assistance Program (EAP) to assist with work life balance
• Paid vacation starting at 2 weeks per year
• Moral (PRIDE) Program- rewarding employees with a variety of prizes for those who exemplify the company's values.
• Numerous opportunities for growth and advancement
• Full-time employees qualify for comprehensive health plans, employer-paid life insurance, supplemental benefit plans, 401k with annual employer match, Lifestyle Savings Accounts, Rolling Holiday Paid Time Off

Pay $28-$30/hr

Physical Demands:

• Must be able to walk and stand for hours at a time. Lift and carry up to 50 lbs.

Disclaimer: The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

Specialty Restaurants Corporation maintains a drug free workplace. The Company will consider for employment qualified applications with criminal histories in a manner that is consistent with local, state, and federal law.

All job offers are contingent upon successfully passing a background check.