Front of the House Restaurant Supervisor

King's Pointe Resort; Storm Lake (IA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Paid Time Off

Medical, dental, and vision insurance

Travel discounts

Job summary

King's Pointe Resort in Storm Lake, Iowa, seeks a Front of the House Restaurant Supervisor for the Regatta. The ideal candidate will provide outstanding guest engagement, train and lead team members, and ensure compliance with safety protocols. Flexibility for evenings and weekends is essential.

Responsibilities include managing guest interactions, overseeing operations, and assisting with scheduling. Competitive benefits include medical and dental insurance, 401(k) matching, and paid time off.

Qualifications

• Prior experience in a supervisory or leadership role in a restaurant or food service setting.
• Ability to manage and train staff effectively.
• Knowledge of safety and sanitation protocols.
• Must be able to obtain and maintain alcohol service certification.

Responsibilities

• Conduct table touches to ensure guests have an enjoyable dining experience.
• Train, mentor, and guide FOH team members.
• Ensure all safety protocols, including food safety standards, are followed.
• Assist with cash handling, inventory management, and scheduling.
• Act as hands-on supervisor during staffing shortages.

Skills

Strong communication skills

Leadership experience

Food and beverage knowledge

Interpersonal skills

Cash handling experience

Job description

Overview

Come join the award-winning King's Pointe Resort's team as a Front of the House Restaurant Supervisor at the Regatta! We offer a hearty, American-style menu and a gorgeous view of Storm Lake. Our kitchen crafts weekly specials, happy hour cocktails, and serves breakfast, lunch and dinner. Ideal candidates will have prior food and beverage experience, leadership or supervisory experience, ability to train teams and ensure guest expectations are met with proper service steps. Flexibility for evenings, weekends and holidays is required.

Responsibilities

• Guest Engagement – conduct table touches to ensure guests are having an enjoyable and memorable dining experience and address any concerns in a timely manner.
• Team Leadership – train, mentor, and guide FOH team members to maintain high service standards in alignment with brand and company expectations.
• Safety and Compliance – ensure all safety protocols are followed, including food safety, sanitation standards, proper handling of equipment, and obtain/maintain necessary alcohol service certifications or training required by local/state/company regulations; report safety incidents in a timely fashion.
• Communication – maintain clear and effective communication within the restaurant and with other departments of the hotel.
• Operations – assist with cash handling, knowledge of food and beverage menus, ordering, inventory management; assist with scheduling, time edits, payroll and reporting of gratuities; act as a hands‑on supervisor during staffing and service shortages; troubleshoot and problem‑solve various guest‑service scenarios within the FOH.

Qualifications

• Prior experience in a supervisory or leadership role in a restaurant or food service setting.
• Strong communication and interpersonal skills.
• Ability to manage and train staff effectively.
• Knowledge of safety and sanitation protocols.
• Must be able to obtain and maintain alcohol service certification as required by law.
• Basic cash handling experience preferred.

Must be able to successfully pass a background check as it relates to the job responsibilities for this position.

Benefits

For all team members:

• Eligibility to enroll in the 401(k) after 6 months of service.
• 100% match at 3% contributions, 50% up to 5%.
• Paid Time Off – Sick & Vacation.
• Holiday Pay.
• Growth and development opportunities within the company, potentially at the same property or transferring to another of our properties (Wisconsin, South Dakota, North Dakota and Iowa).
• Travel discounts available through Choice Brand Hotels, Hilton, IHG and Marriott as well as at our independent properties.

For regular full‑time team members/leadership team:

• Medical, dental, and vision insurance plus opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.