Front-of-House Training & Standards Lead

The JDK Group; Camp Hill (Cumberland County); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading events services company is seeking a Manager of Service Training & Standards to develop and implement training for front‑of‑house teams. The ideal candidate will have over three years of hospitality or event leadership experience and will oversee service standards across events. This hands‑on role requires strong coaching skills and a passion for enhancing guest experiences. If you thrive in fast‑paced environments and enjoy mentoring teams, we want to hear from you. The position is full‑time and based in Camp Hill, PA.

Qualifications

• Three or more years of hospitality or event leadership experience, preferably in catering or events.
• Proven ability to train and coach front‑of‑house teams at scale.
• Valid driver’s license and reliable transportation required for regular travel to venues and event sites.

Responsibilities

• Design and deliver in‑house and onsite training programs for Event Managers, servers, and bartenders.
• Serve as a Service Lead or Event Manager for select high‑profile events.
• Own and evolve front‑of‑house service standards across all event types.

Skills

Hospitality or event leadership experience

Training and coaching front‑of‑house teams

Communication skills

Technical comfort with scheduling software

Tools

Google Workspace

Scheduling software

Job description

A leading events services company is seeking a Manager of Service Training & Standards to develop and implement training for front‑of‑house teams. The ideal candidate will have over three years of hospitality or event leadership experience and will oversee service standards across events. This hands‑on role requires strong coaching skills and a passion for enhancing guest experiences. If you thrive in fast‑paced environments and enjoy mentoring teams, we want to hear from you. The position is full‑time and based in Camp Hill, PA.