Front of House Training Specialist

Chicken N Pickle; Grapevine (TX); On-site; USD 48,000 - 59,000; Full time

Job summary

Join a vibrant team as a Training Specialist - FOH Manager Trainer at a leading hospitality company. You'll develop and implement training programs to enhance employee performance and ensure compliance with operational standards, while promoting a culture of learning and development. This role requires strong communication and organizational skills, along with a passion for employee development.

Benefits

Competitive Salary + Bonus

Medical, Dental, Vision Healthcare plans

401K + Company Match

4 weeks Paid Time Off (PTO)

4 Volunteer PTO days

Employee Discounts and Perks

Qualifications

• 1+ years of experience at Chicken N Pickle.
• Hands-on experience with restaurant operations.

Responsibilities

• Develop and deliver FOH Manager training programs.
• Conduct onboarding programs for new staff.
• Assess training effectiveness and suggest improvements.

Skills

Excellent presentation

Facilitation

Communication

Organizational skills

Analytical thinking

Education

ServSafe Manager Certification

Relevant certifications in training and development

Tools

LMS platforms

Job description

1 day ago Be among the first 25 applicants

Training Specialist- Front of House (FOH) Manager Trainer (Hospitality & Server)

The Training Specialist - FOH Manager Trainer develops, coordinates, and executes FOH Manager training programs to enhance employee performance, ensure compliance with operational standards, and promote a culture of learning and development across Chicken N Pickle teams. The Training Specialist - FOH Manager Trainer must embody Chicken N Pickle's core values of Authenticity, Community, Connection, Integrity, and Quality while supporting a diversity, equity, and inclusion culture.

Key Responsibilities:

• Training Development and Implementation
• Design, develop, deliver, and maintain comprehensive Center of Training Excellence (COTE) FOH Manager training materials, including manuals, videos, and online modules
• Deliver in-person and virtual training sessions for FOH Hospitality and Server AORs at the COTE
• Design, develop, deliver, and maintain comprehensive Hospitality & Server Area of Responsibility (AOR) training
• Conduct onboarding programs for new staff to familiarize them with Chicken N Pickle standards, policies, and procedures
• Perform routine training team member evaluation visits in all locations
• Skill and Performance Enhancement
• Train MITs in FOH responsibilities such as customer service, food preparation, safety standards, and point-of-sale systems
• Identify skill gaps through performance assessments and recommend appropriate training interventions
• Mentor and coach FOH Managers after leaving the COTE to enhance individual and team performance
• Maintain comprehensive records of training activities, attendance, and outcomes
• Prepare reports and presentations on training initiatives and their impact on performance
• Operational Compliance
• Ensure all training programs comply with health, safety, and food handling regulations
• Monitor adherence to standard operating procedures (SOPs) and provide corrective training as needed
• Training Metrics and Evaluation
• Assess the effectiveness of training programs using feedback, performance metrics, and post-training evaluations
• Report on training outcomes and suggest improvements for future initiatives
• Collaboration and Coordination
• Collaborate with Corporate Training Manager in the development of Weekly Focus training materials.
• Collaborate with Corporate Training Manager to develop new Menu/LBW/LTO roll-outs.
• Collaborate with Regional Directors of Operations and HR teams to identify training needs and develop tailored programs
• Support managers in addressing specific employee performance issues through targeted coaching
• Technology Utilization
• Leverage learning management systems (LMS) to deliver and track training programs
• Stay updated on industry trends and incorporate modern training techniques and technologies
  
  
  

Requirements

Qualifications and Skills:

• Education:
• Relevant certifications in training and development (e.g., Certified Hospitality Trainer) are a plus
• ServSafe Manager Certification
• Experience:
• 1+ years of experience at Chicken N Pickle
• Hands-on experience with restaurant operations, including front-of-house and or back-of-house procedures
• Skills:
• Excellent presentation, facilitation, and communication skills
• Strong organizational skills with the ability to manage multiple projects simultaneously
• Proficiency in training software and tools, including LMS platforms
• Knowledge of food safety and workplace health regulations
  

Key Competencies:

• Leadership and team-building abilities
• Adaptability to work in a fast-paced and dynamic environment
• Analytical thinking for assessing training effectiveness and making data-driven decisions
• Passion for employee development and customer service excellence
  
  

Working Conditions:

• Regular travel between restaurant locations to deliver training
• Flexible schedule, including evenings and weekends, depending on training needs
  
  
  

Benefits

• Competitive Salary + Bonus
• Medical, Dental, Vision Healthcare plans
• 401K + Company Match
• 4 weeks Paid Time Off (PTO)
• 4 Volunteer PTO days
• Holidays: Thanksgiving and Christmas
• Employee Discounts and Perks

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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