Front of House Team Member - Hello Hilo

Hello Hilo Gainesville Restaurant, Inc.; Hilo (HI); On-site; USD 30,000 - 40,000; Full time

Job summary

Hello Hilo Gainesville Restaurant, Inc. seeks a Front of House Team Member responsible for delivering exceptional service and delicious food to guests. This role emphasizes customer engagement, ensuring a memorable Hawaiian dining experience through genuine interactions and prompt service.

The ideal candidate has at least 1 year of relevant experience, strong communication skills, and the ability to thrive in a fast-paced environment. Flexibility with scheduling is essential for this position.

Qualifications

• At least 1 year of experience in restaurant operations or customer service.
• Proficient in English with clear verbal and written communication skills.
• Must thrive in a fast‑paced team environment.

Responsibilities

• Follow all Steps of Service to exceed guest expectations.
• Engage every guest with a genuine Aloha Spirit.
• Process all guest transactions quickly.

Skills

Customer service

Communication skills

Teamwork

Basic math skills

Job description

Job Summary

A Front of House Team Member is responsible for delivering the aloha experience and irresistible food and drink to all guests who choose to experience Hello Hilo through the dining room. In addition, Drive Thru team members will transact orders and present food to guests.

Responsibilities

• Follow all Steps of Service to exceed all guest expectations throughout their Aloha Experience
• Engage every guest with a genuine Aloha Spirit
• Answer all guest questions using extensive culture and menu knowledge
• Process all guest transactions quickly
• Execute and serve irresistible or “Ono” food that exemplifies the true Hawaiian experience
• Delight the guest by creating small moments of joy
• Thank the guest and invite them back soon
• Use restaurant technology to correctly calculate the cost of products, process transactions, and return change when required by the payment method
• Complete side work and work in cross‑trained positions when needed
• Maintain an excellent level of food, service, health, and safety standards to ensure safety for all team members and guests

Skills & Experience

• At least 1 year of experience in restaurant operations or customer service capabilities
• Proficient in English with clear verbal and written communication skills
• Basic math and computing skills
• Must thrive in a fast‑paced team environment
• Must be flexible on schedule and process, able to pivot and change easily
• Ability to walk and stand for extended periods of time during shift
• Ability to arrive on time, ready to work for all assigned shifts including nights, weekends, holidays, and overtime as needed

Equal Opportunity Employer

Hello Hilo™ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive “Ohana.